Mar 3023 Chapter 15

Front 1

supply chain management

Back 1

refers to a set of approaches and techniques firms employ to efficiently and effectively integrate their suppliers,manufacturers, warehouses and transportation

Front 2

wholesalers

Back 2

firms that buy products from manufacturers and resell them to retailers

Front 3

marketing channel

Back 3

the set of institutions that transfer the ownership of and move goods from the point of production to the point of consumption

Front 4

logistics management

Back 4

it describes the integration of two or more activities for the purpose of planning, implementing and controlling the efficient flow of raw materials

Front 5

distribution center

Back 5

a facility for the receipt, storage, and redistribution of goods to companies, stores and customers

Front 6

universal product code (UPC)

Back 6

the black-and-white barcode found of most merchandise

Front 7

advanced shipping notice (ASU)

Back 7

an electronic document that the supplier sends the retailer in advance of a shipment to tell the retailer exactly what to expect in the shipment

Front 8

electronic data interchange (EDI)

Back 8

the computer-to-computer exchange of business documents from a retailer to a vendor and back

Front 9

intranet

Back 9

secure communication systems contained with one company such as between buyers and distribution centers

Front 10

extranet

Back 10

collaborative network that uses internet technology to link businesses with their suppliers, customers or other businesses

Front 11

cycle time

Back 11

the time between the decision to place an order and the receipt of merchandise

Front 12

vendor managed inventory(VMI)

Back 12

an approach for improving supply chain efficiency in which the manufacturer is responsible for maintaining the retailer's inventory levels in each of the stores

Front 13

reorder point

Back 13

a level of inventory at which more merchandise is required

Front 14

consignment

Back 14

where the manufacturer owns the merchandise until it is sold by the retailer

Front 15

collaborative planning, forecasting and replenishment (CPFR)

Back 15

the sharing of forecast and related business information and collaborative planning between retailers and vendors to improve supply chain efficiency and product replenishment

Front 16

pull supply chain

Back 16

a supply chain in which orders for merchandise are generated at the store level on the basis of sales data captured by POS (point-of-sale) terminals

Front 17

push supply chain

Back 17

merchandise is allocated to stores on the basis of forecasted demand

Front 18

dispatcher

Back 18

the person who coordinates deliveries to the distribution center

Front 19

receiving

Back 19

the process of recording the receipt of merchandise as it arrives at a distribution center

Front 20

checking

Back 20

the process of going through the goods upon receipt to make they arrive undamaged and that the merchandise ordered was the merchandise received

Front 21

radio frequency identification tags (RFIDs)

Back 21

tiny computer chips that automatically transmit to a special scanner all the information about container's contents or individual products

Front 22

cross-docked

Back 22

merchandise cartons that are pre-packaged for the vendor for a specific store

Front 23

cross docking

Back 23

...

Front 24

floor-ready merchandise

Back 24

merchandise that is ready to be placed on the selling floor

Front 25

ticketing and marking

Back 25

refers to affixing price and identification labels to the merchandise

Front 26

pick ticket

Back 26

document or display on a screen in a forklift truck indicating how much of each item to get from a specific storage area

Front 27

just-in-time inventory systems also know as quick-response(QR) systems

Back 27

inventory management systems designed to deliver less merchandise on a more frequent basis than traditional inventory systems

Front 28

lead time

Back 28

amount of time between the recognition that an order needs to be placed and the arrival of the needed merchandise at the seller's store

Front 29

supply chain or channel conflict

Back 29

when supply chain members are not in agreement about their goals, roles, or rewards

Front 30

independent or conventional supply chain

Back 30

several independent members each attempt to satisfy their own objectives and maximize their own profits(manufacturer, wholesaler and retailer)

Front 31

vertical marketing system

Back 31

a supply chain in which the members act as a unified system

Front 32

administered vertical marketing system

Back 32

no common ownership and no contractual relationships

Front 33

contractual vertical marketing systems

Back 33

independent firms at different levels of the supply chain join together through contracts to obtain economies of scale and coordination and to reduce conflict

Front 34

franchising

Back 34

contractual agreement between the franchiserr and the franchisee that allows the franchisee to operate a retail outlet using the name and format developed and supported by the franchiser

Front 35

corporate vertical marketing systems

Back 35

a system in which the parent company has complete control and can dictate the priorities and objectives of the supply chain

Front 36

strategic relationship also called partnering relationship

Back 36

supply chain members are committed to maintaining the relationship over the long term and investing in opportunities that are mutually beneficial