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14 Cards in this Set
- Front
- Back
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A successful quality strategy features which of the following elements?
an organizational culture that fosters quality
an understanding of the principles of quality
engaging employees in the necessary activities to implement quality
an organizational culture that fosters quality and engaging employees in the necessary activities to implement quality
an organizational culture that fosters quality, an understanding of the principles of quality, and engaging employees in the necessary activities to implement quality |
E |
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"Quality lies in the eyes of the beholder" is:
an unrealistic definition of quality.
a user-based definition of quality.
a manufacturing-based definition of quality.
a product-based definition of quality.
the definition of quality proposed by the American Society for Quality. |
B |
|
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"Making it right the first time" is:
an unrealistic definition of quality.
a user-based definition of quality.
a manufacturing-based definition of quality.
a product-based definition of quality.
the definition of quality proposed by the American Society for Quality. |
C |
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Which of the following is NOT one of the major categories of costs associated with quality?
prevention costs
appraisal costs
internal failure costs
external failure costs
None of these; they are all major categories of costs associated with quality. |
E |
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Which of the four major categories of quality costs is particularly hard to quantify?
prevention costs
appraisal costs
internal failure costs
external failure costs
None is hard to quantify. |
D |
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Quality is mostly the business of the quality control staff, not ordinary employees.
True
False |
F |
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TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.
True
False |
T |
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The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive system for achieving and sustaining business success.
True
False |
T |
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PDCA is most often applied with regard to which aspect of TQM?
Six Sigma
employee empowerment
continuous improvement
benchmarking
JIT |
C |
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If 1 million passengers pass through the St. Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?
3.4
6.0
34
2700
6 times the monthly standard deviation of passengers |
A |
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Total quality management emphasizes:
the responsibility of the quality control staff to identify and solve all quality-related problems.
a commitment to quality that goes beyond internal company issues to suppliers and customers.
a system where strong managers are the only decision makers.
a process where mostly statisticians get involved.
ISO 14000 certification. |
B |
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Techniques for building employee empowerment include:
building communication networks that include employees.
developing open, supportive supervisors.
moving responsibility from both managers and staff to production employees.
building high-morale organizations.
All of these are techniques for employee empowerment. |
E |
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Pareto charts are used to:
identify inspection points in a process.
outline production schedules.
organize errors, problems, or defects.
show material flow.
show the range of values of a measurement and the frequency with which each value occurs. |
C |
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A fishbone chart is also known as a:
cause-and-effect diagram.
poka-yoke diagram.
Kaizen diagram.
Kanban diagram.
Taguchi diagram. |
A |
