Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
avoiding
|
An approach to dealing with conflict in which the individual chooses not to address the issue at hand.
|
|
consensus
|
In decision making, an agreement among all participants to accept the proposed solution.
|
|
accommodating
|
A strategy for dealing with conflict in which the individual gives into the wishes of another to preserve harmony or build up social credits.
|
|
compromising
|
An approach to conflict that involves give and take on the part of all involved.
|
|
competing
|
An approach to conflict in which the individual works for his or her particular desired solution exclusively.
|
|
majority vote
|
Acceptance of a ruling, decision, or outcome that is favored by the greatest number of the participants.
|
|
mediate
|
To bring about resolution of a conflict or dispute through friendly or diplomatic intervention sometimes involving a third party who serves as a go-between.
|
|
negotiate
|
To reach an agreement through conferring, bargaining, or discussing the issues.
|
|
negotiation
|
The process of finding areas where both parties may give somewhat and then both parties gain.
|
|
problem solving
|
A method of conflict resolution in which the individuals involved work toward common goals, also referred to as the collaborative approach.
|
|
role ambiguity
|
Occurs when employees do not know what to do, how to do it, or what the outcomes must be.
|
|
role conflict
|
Occurs when two or more individuals in different positions within the organization believe that certain actions or responsibilities belong exclusively to them.
|
|
scarcity of resources
|
Exists when there is an inadequate amount of supplies, equipment, funds, space, employees, or other elements critical to the operation of an organization.
|
|
suppressing
|
An approach to dealing with conflict in which the individual tries to eliminate anger and expressions of difference without addressing the issue itself, similar to "smoothing."
|
|
win-lose
|
An outcome of conflict in which one of the parties wins (dominates) and the other loses (submits).
|
|
win-win
|
An outcome of conflict in which both parties win.
|
|
withdrawing
|
A strategy for dealing with conflict in which the individual retreats from the situation or ignores it.
|
|
collaborating
|
An approach to conflict in which the individuals involved in the conflict work toward common goals.
|
|
integrative decision making
|
An approach to decision making or conflict resolution that involves problem solving and collaboration among those involved.
|
|
smoothing
|
An approach to dealing with conflict in which the individual tries to eliminate anger and expressions of difference without addressing the issue itself.
|