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13 Cards in this Set

  • Front
  • Back
  • 3rd side (hint)
Liberal
economics
Market and competition should be the regulators of economic activity
Division of labor provides the greatest opportunity for increased productivity
Adam
Smith
Scientific
management
Management’s responsibility is knowing what they want workers to do and
then seeing that they do it in the best and cheapest way
He believed in functional authority, in which all authority is based on
knowledge, not position
Frederick
Taylor
Bureaucratic
management
Responsibilities are clearly defined and behavior is tightly controlled by rules,
policies, and procedures.
Max
Weber
Administrative
management
The major functions of management are planning, organization, command,
coordination, and control.
14 principles of management: division of labor, authority, discipline, unity of
command, unity of direction, subordination of individual interests to the
general interest, remuneration, centralization, scalar chain, order, equity,
stability of tenure of personnel, initiative, and morale
Henry
Fayol
Quality control
Most quality problems are not the fault of employees, but the system. When
quality is improved, (1) costs decrease because of less rework, fewer
mistakes, fewer delays, and better use of time and materials; (2) productivity
improves; (3) market share increases with better quality and prices; (4) the
company increases profitability and stays in business; and (5) the number of
jobs increases.
W.
Edwards
Deming
Role of manager
Managers have 3 roles: managing a business, managing managers, managing
workers and their work.
Economic considerations should be the primary focus of managers
Peter
Drucker
Hierarchy of
needs
People are motivated based on a hierarchy of needs: biology, safety,
socialization, self-esteem, self-actualization
Abraham
Maslow
Theory X
Average person has an inherent dislike of work; people must be coerced,
controlled, directed, threatened with punishment; average person prefers to be
directed, and wishes to avoid responsibility
Douglass
McGregor
Theory Y
People will exercise self-direction for objectives to which they are committed;
commitment to objectives is a function of reward; average person learns to
accept and seek responsibility; people’s potentials are only partially utilized
Douglass
McGregor
Theory Z
Lifetime employment; collective decision making; promotion from within;
non-specialized career paths
William
Ouchi
Learning
organization
Organization is outcome driven and willing to change direction if the initial
direction is different than the desired outcome.
Peter
Senge
Management by
walking around
Just what it sounds like
Motorola
Management by
coaching and
development
Manager leads not by ordering but by coaching and in this way performs the
role of employee training
??