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21 Cards in this Set
- Front
- Back
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Encoding |
Translating a message into understandable symbols or language
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Decoding |
Interpreting and trying to make sense of a message |
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Rich Medium |
Best for non-routine situations and to avoid oversimplification (not providing enough info)
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Lean Medium |
Best for routine situations and to avoid overloading (more info than necessary) |
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Formal Communication Channels |
Follow the chain of command and are recognized as official •Vertical (upward and downward comm.) •Horizontal (within work units) •External (inside to outside) |
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Informal Communication Channels |
Develop outside the formal structure and do not follow the chain of command |
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The Grapevine |
The unofficial communication system of the informal organization •Faster than formal channels •75% accurate •Used by employees when insecure, threatened, or faced with organizational change |
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MBWA (Management by wandering around) |
Describes a manager's wandering around his or her organization and talking with people across all lines of authority |
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Multicommunicating |
The use of technology to participate in several interactions at the same time |
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Eight Norms of the Millennial or Internet Generation |
•Freedom •Customization •Scrutiny •Integrity •Collaboration •Entertainment •Speed •Innovation |
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Telepresence Technology |
High-definition videoconference systems that simulate face-to-face meetings between users |
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Telecommuting (Teleworking) Benefits |
•Reduction of capital costs •Increased flexibility and autonomy •Competitive edge in recruiting hard-to-get employees •Increased job satisfaction and lower turnover •Increased productivity •Ability to tap nontraditional labor pools |
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Prevention |
The best way to protect your security with digital communication systems and information technology against breaches, fraud, hackers, etc. |
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Appreciative style of listening |
Listen to be amused |
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Empathic style of listening |
Tuning in to the speaker's emotions |
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Comprehensive style of listening |
Focusing on the speakers logic and rationale |
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Discerning style of listening |
Focusing on the main message |
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Evaluative style |
Challenging the speaker, listens analytically |
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SQ3R (Survey, Question, Read, Recite, Review) |
"Top-down" strategy for reading |
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Writing Strategy |
•Most important to least important •Least controversial to most controversial •Negative to positive |
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Effective speaking |
•Tell them what you are going to say •Say it •Tell them what you said |
