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13 Cards in this Set
- Front
- Back
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Henri Fayol (1841-1925)
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outlined basic functions of managers
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Planning
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setting up strategic, tactical and operational plans. establishing goals and allocating resources
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Orgainsing
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using an organisational structure and a set of procedures to implement the plans
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Leading
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motivating employees to work hard to achieve the business's goals
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Controlling
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monitoring and evaluating performance and making adjustments to plans and/or procedures to achieve the business's goals
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___ __________ and ______. Mintzberg argud that a manager is required to _____________ ___________ __________ _______.
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too simplistic; unrealistic; satisfy many different roles
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A manager may need to _________ some tasks to an assistant or department manager.
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delegate
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Interpersonal role
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r'ship between people and is based on ability to communicate effectively, resolve conflict and achieve progress based on teamwork
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Interpersonal role
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mngt encourage individul/team to work to full potential. Group leader guides and inspires. Motivating workers. Mngr act as figure head
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Informational Role
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involves receiving, collating, analysing information and giving it for apporpriate people for comparison in order to set standards and assist in decision making
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Informational Role: Description
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disseminate information when required; develop standards, measure performance and compare; analyse deviations/differences from the expected or planned result; acquire information from internal and external environment.
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Decisional Role
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involves choosing between several alternatives with the aim of achieving a specific outcome for the business
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Decisional Role: Description
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changes may provide opportunities; change in internal environment may include staff issues; may follow major part i.e. entrepreneurial. Acts as an entrepreneur, disturbance handler, resource allocator and navigator
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