Management Quiz 14

Front 1

• Operations management-

Back 1

the management of any aspect of the production system that transforms inputs into finished goods and services

Front 2

• Production system-

Back 2

the system that an organization uses to acquire inputs, convert the inputs into outputs and dispose of the outputs

Front 3

• Operations manager-

Back 3

a manager who is responsible for managing an organization’s production system and for determining where operating improvements might be made

Front 4

• Responsiveness to customers-

Back 4

actions take to meet the demands and needs of customers

Front 5

• Efficiency-

Back 5

refers to the amount of inputs required to produce a given output

Front 6

• Quality-

Back 6

refers to goods and services that are reliable, dependable or psychologically satisfying

Front 7

• Customer relationship management-

Back 7

a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time

Front 8

• Best sales practices-

Back 8

analyze information and then recommend ways to improve the way the sales process operates

Front 9

• Total factor productivity

Back 9

-looks at how well an organization utilizes all of its resources– such as labor, capital, materials or energy to produce its outputs¬– = outputs/all inputs

Front 10

• Partial productivity-

Back 10

measure the efficiency of an individual unit– a more specific measure of efficiency

Front 11

• Labor productivity-

Back 11

used to draw efficiency comparisons between different organizations– = outputs/direct labor

Front 12

• Facilities layout-

Back 12

the operations management technique whose goal is to design the machine¬–worker interface to increase production system efficiency

Front 13

• Flexible manufacturing-

Back 13

operations management techniques that attempt to reduce the setup costs associated with a production system

Front 14

• Product layout-

Back 14

machines are organized so that each operation needed to manufacture a product is performed as workstations arranged in a fixed sequence

Front 15

• Inventory-

Back 15

the stock of raw materials, inputs and component parts that an organization has on hand at a particular time

Front 16

• Just-in-time inventory system-

Back 16

a system in which parts or supplies arrive at an organization when they are needed, not before

Front 17

• Process reengineering-

Back 17

the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service and speed

Front 18

• Boundaryless career-

Back 18

a career that is not attached to or bound to a single organization and consists of a variety of work experiences in multiple organizations

Front 19

• Establishment-

Back 19

learning the ropes of one’s new job and organization

Front 20

• Achievement-

Back 20

making one’s mark, accomplishing something noteworthy, or making important contribution to the job or organization

Front 21

• Mentor-

Back 21

an experienced member of an organization who provides advice and guidance to a less experienced worker

Front 22

• Career plateau-

Back 22

a position from which the chances of being promoted or obtaining a more responsible job are slight

Front 23

• Effective career management-

Back 23

ensuring that at all levels in the organization there are well-qualified workers who can assume more responsible positions as needed