Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
26 Cards in this Set
- Front
- Back
|
This is the process in which businesses use resources (inputs) to create goods and services (Outputs)
|
Transformation
|
|
|
these are activities performed to transform resources into valued, profit-generating goods and services
|
Operations
|
|
|
This is the management of activites needed to create goods and services
|
Operations Management
|
|
|
Which output (good or service) is more easily evaluated?
how? |
Goods easily evaluated
by the # of outputs and quality of the end product |
|
|
What are some intangible inputs?
|
Speed and proficiency of staff
How well staff interacts with patients |
|
|
What is so hard to evaluate in quality of service?
|
patient satisfaction (perception)
"Quality" of consultation |
|
|
Being Profitable is about Maximizing the _____ of creating goods and services improving profits
|
efficiency
|
|
|
This type of planning is used to identify the internal and external factors faced by the pharmacy. ex strengths,weakness, opportunities.
|
Strategic
|
|
|
Services can be designed with three different approaches
|
Customer service
Product Services Service Products |
|
|
This service is aimed at improving the customer's experience with the pharmacy and is geared toward improving overall sales
|
Customer service
|
|
|
This type of service is linked to a specific product, add value to the product, and are offered in an effort to enhance sales of the product
|
Product Services
|
|
|
This is a service that is independent of the company's tangible offerings and can be consumed seperately
|
Service products
|
|
|
The order in thich the steps of an operations process is preformed, influences the ______ of operations
|
efficiency
|
|
|
Decisions about the process used to create goods and services need to be designed to Maximize Efficiency T/F
|
True
|
|
|
__________ is Determined by the resource that imposes the greatest limitation on the process
|
Capacity
|
|
|
The limiting resources is referred to as the __________
|
bottleneck
|
|
|
__________influence profitability by decreasing the quality of a good created or limiting the number of services provided
|
Bottlenecks
|
|
|
What two costs are associated with quality?
what do they refer to? |
Prevention Costs: Sosts associated with preventing an error
Appraisal costs- use of resources to inspect, test, audit, identify drop in quality |
|
|
What two costs are associated with poor service quality
|
Internal Falures: errors identified BEFORE consumer recieves product/service
External Failures: errors identified AFTER consumer recieves product/service |
|
|
How is the pharmacy Designed to Layout?
|
To maximize efficiency
by product placement and Rx filling process |
|
|
This is the MOST IMPORTANT recource in the Pharmacy
|
HUMAN RESOURCE
|
|
|
What should base your decision on when scheduling Techs
|
Demand for goods and services
|
|
|
This type of sceduling predicts what demand will be and schedules accordindly
|
Chase scheduling
|
|
|
This type of scheduling provides a level amount of production and employ a CONSTANT workforce to handle demand (day-in and day-out)
|
Level Scheduling
|
|
|
This is the LARGEST expense component of pharmacy operations
|
Inventory
|
|
|
This type of management refers to management of supply inputs used to create the outputs
|
Supply chain Management
|
