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22 Cards in this Set
- Front
- Back
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Interview Mistakes
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• Arriving Late
• Dressing Inappropriately • Poor Body Language • Arrogance • Self-serving Questions • Ignorance about the org and job • Irritating Speech Patterns • Failing to Answer Questions Asked |
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Reasons Employees Fail
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• Don’t Know What to Do
• Don’t Know Why • Don’t Know How • Think Something Else is More Important • No Positives for Doing It • Punished for Not Doing It • Not Capable • Personal Problems |
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Feedback is Essential
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Day-to-Day
Staff Meetings Individual Meetings Ad-hoc Performance Reviews Annual Performance Reviews |
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Discipline
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1.Progressive
– Verbal – Written – Suspension – Termination 2. Document, Document, Document |
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Some Hiring Tips
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Complimentary skills
Demonstrated experience Independent thinker Strong desire to accomplish Willing to collaborate Decisive….not a “hip shooter” Respect for others Trustworthy and dependable |
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Workplace Issues
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•Job Enrichment
• Unions & Management • Job Stress and Employee Impairment • Managing a Diverse Workplace • Career Planning |
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Job Enrichment
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• Skill Variety
• Task Identity • Task Significance • Autonomy • Feedback |
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Important Characteristics of Technology
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• Accurate
• Reliable • Current • Complete • Readily Accessible • Relevant • Organized • Secure |
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Some Reasons for Med Errors
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• Poor Communication
• System is Broken • Dangerous Abbreviations • Inexperience or • Illegible Handwriting • Look-a-Like, Sound- • Poor work environment • Poor Staffing or • Technology • Lack of checking • Poor patient counseling • Lack of focus on quality • Poor training |
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Methods to Reduce Med Errors
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• Reporting medication errors and how they were resolved.
• Perform medication reconciliation. • Eliminate use of dangerous abbreviations. • Use of technology (computers, bar coding, e-MAR’s, • Decentralizing pharmacists. • Creating medications safety officers. • Forming a medication safety committee. • Applying CQI processes. • Standardization (protocols, PPO’s). • Establishing max doses for high risk medications. |
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Automated Medication System Features to Prevent Med Errors
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1. Comprehensiveness
2. Focus 3. Unit Dose Dispensing 4. Signals 5. Labeling 6. Machine Identification 7. Controlled Access 8. Capture of Dose Administration 9. Drug-Use Information 10. Controls |
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Purposes of a Budget
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• Planning tool
• Communications • Facilitates assigning • Assess performance • Used to confer rewards • Benchmarking |
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Potential Negatives of a Budget
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• Prepared in a “vacuum”
• Used as a “hammer” • Loss of resources (staff) • Not realistic but held accountable • Used as an excuse to cut costs • Causes decision-making with no regard for quality |
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10 Golden Rules
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• Aim
• Plan and Analyze • Set Priorities • Bundle Activities • Shield • Delegate • Simplify • Be Considerate • Ask Questions • Celebrate Success |
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CORE VALUES
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1. Teamwork
2. Continual improvement/learning 3. Personal Integrity 4. Personal growth 5. Patient advocacy 6. Positive Environment 7. Resource Conservation 8. Individual Dignity 9. Commitment to excellence 10. Empowerment |
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Dangers with Automated Dispensing Cabinets
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1. No profiling system
2. Select wrong patient 3. Pharmacy restocks incorrectly 4. Overrides even with profiling |
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National Patient Safety Goals (5/15 pertain to pharmacy)
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1. Improve the accuracy of patient ID
2. Improve communication among caregivers 3. Improve safety of using medication 4. Infection control 5. Medication reconciliation |
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Human resource Management functions
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Recruiting
interviewing selecting training |
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Uses of Technology
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o MUE’s (Medication Utilization Evaluation)
o Allergy screening o Clinical Documentation o Drug Interactions o Pharmacology, Toxicities o Populate Nursing Records o Automatic Billing o Department Statistics (including financial) o Remote Dispensing (Telepharmacy) |
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Top areas of non-compliance
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• MM 2.2 – Medication Storage
• PC 13.2 – Deep/Moderate Sedation • MM 3.2 – Medication Ordering • MM 4.1 – Pharmacist Order Review • MM 4.5 – After Hours Pharmacy • MM 4.2 – Outside Medications |
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OBRA 1990
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*patient records
*prospective DUR *patient counseling |
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Leadership styles
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*autocratic
*laissez-faire *democratic |
