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16 Cards in this Set

  • Front
  • Back
Behavior modification
Emphasizes the reinforcement of behaviors that reduce the possibility of errors being made or accidents occurring
Training aimed toward improving an employee's competence for possible job opportunities in the future.
Distance education
Instruction provided on the Internet and the World Wide Web.
Interpersonal skills
Skills in active listening, written and oral communication, and conflict resolution.
Job analysis
Detailed study of a job to determine the exact nature of the work, the quantity and quality of output that is expected, working conditions of the job, and necessary personal qualities such as knowledge, skill, and ability specific to the functions of the position.
Job description
A written document that accurately describes job duties and activities (normally described in decreasing order of importance), work conditions, salary, quantity and quality of output expected, and expected performance standards for a specific job.
Job evaluation
A carefully designed program for appraising the value of jobs and obtaining an equitable pay relationship among them.
Job rotation
Assigning employees to various departments on a systematic basis to gain more experience.
Job specifications
A document that outlines the education, experience, training, and personal attributes that are required for successful performance in a specific job.
Literacy skills
Skills in reading, writing, mathematics, listening, and public speaking.
Senior-level persons who help new people (protégés) get accustomed to their jobs and provide guidance, direction, and support during the process.
Needs assessment
Determines the training requirements of the organization
Presenting trainees with problems similar to those found in actual job situations.
Task analysis
The process of breaking work down into its constituent elements.
A method used to train individuals in multiple locations simultaneously through video- and audioconferencing.
The process of providing the opportunity for individuals to acquire knowledge, skills, and attitudes required in their present job.