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22 Cards in this Set

  • Front
  • Back
Business etiquette
A special code of behavior required in specific work situations
Channel
Connecting device between sender (source) and receiver through which a message passes.
Clarity
The degree to which messages and meanings that are sent are clear, precise, and understandable.
Communication
The process of sharing information and meaning, knowingly and unknowingly
Cultural context
The pattern of physical cues, environment stimuli, and understanding that conveys meaning between two individuals of the same culture.
Culture
A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
Decoding
The process by which the receiver interprets the meaning(s) of the message.
Encoding
The process of translating communication into an understandable message, utilizing appropriate symbols.
Ethnocentrism
Judging other groups according to your own standards, behaviors, and customs, and deciding "our" way is superior.
Feedback
Discussions with employees on the impact or consequences of their actions and an opportunity to provide input on the next steps to be taken.
Formal Communication
Communication that occurs within official organizational channels and is officially sanctioned by the organization.
Gangplank
Communication channels within departments and those extending from one department to another that are not shown on the organization chart.
Informal communication
Communication that exists outside the organization's formal structure and bypasses hierarchical levels of authority: often referred to as the "grapevine."
MBWA
Management by Walking Around.
The practice of dealing with subordinates and learning what is occurring by walking around, talking with workers on an informal basis at their work sites, and observing working conditions, employee behaviors, and business operations.
Noise
Anything that interferes with the communication process.
Noncompete clauses
Agreements barring an employee from accepting similar work with a direct competitor within a geographic range for a specific number of years.
Nonverbal communication
The process of sharing information without the use of words. Messages are transmitted by behaviors and actions such as body movements, office layout, appearance, tone of voice, and facial expression.
Paralanguage
Sounds that may be used to express words. The tone of voice pitch, pace, degree of loudness, and accents are examples.
Proxemics
The study of spatial distances between individuals in different cultures.
Receiver
The person or object to which the message is directed.
Source
Someone who wishes to send a message.
Stereotyping
Trying to classify others into predictable groupings.