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22 Cards in this Set
- Front
- Back
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Business etiquette
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A special code of behavior required in specific work situations
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Channel
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Connecting device between sender (source) and receiver through which a message passes.
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Clarity
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The degree to which messages and meanings that are sent are clear, precise, and understandable.
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Communication
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The process of sharing information and meaning, knowingly and unknowingly
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Cultural context
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The pattern of physical cues, environment stimuli, and understanding that conveys meaning between two individuals of the same culture.
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Culture
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A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
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Decoding
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The process by which the receiver interprets the meaning(s) of the message.
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Encoding
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The process of translating communication into an understandable message, utilizing appropriate symbols.
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Ethnocentrism
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Judging other groups according to your own standards, behaviors, and customs, and deciding "our" way is superior.
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Feedback
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Discussions with employees on the impact or consequences of their actions and an opportunity to provide input on the next steps to be taken.
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Formal Communication
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Communication that occurs within official organizational channels and is officially sanctioned by the organization.
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Gangplank
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Communication channels within departments and those extending from one department to another that are not shown on the organization chart.
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Informal communication
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Communication that exists outside the organization's formal structure and bypasses hierarchical levels of authority: often referred to as the "grapevine."
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MBWA
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Management by Walking Around.
The practice of dealing with subordinates and learning what is occurring by walking around, talking with workers on an informal basis at their work sites, and observing working conditions, employee behaviors, and business operations. |
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Noise
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Anything that interferes with the communication process.
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Noncompete clauses
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Agreements barring an employee from accepting similar work with a direct competitor within a geographic range for a specific number of years.
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Nonverbal communication
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The process of sharing information without the use of words. Messages are transmitted by behaviors and actions such as body movements, office layout, appearance, tone of voice, and facial expression.
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Paralanguage
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Sounds that may be used to express words. The tone of voice pitch, pace, degree of loudness, and accents are examples.
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Proxemics
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The study of spatial distances between individuals in different cultures.
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Receiver
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The person or object to which the message is directed.
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Source
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Someone who wishes to send a message.
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Stereotyping
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Trying to classify others into predictable groupings.
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