Management Cps Chapter 1 Vocabulary

Front 1

Authority

Back 1

The right to command; the right to exercise the legitimate powers vested in the person by the organization

Front 2

Chain of command

Back 2

The right to command, to exercise authority; should be delegated in a continuous chain, or line, from the top to the bottom of the organization.

Front 3

Communicating

Back 3

The process of sharing ideas in such a way that others will understand and be able to use the transmitted information.

Front 4

Controlling

Back 4

Evaluating performance according to the plans that have been heretofore established.

Front 5

Delegation

Back 5

The assignment of the authority to perform work, to manage the work of others, or to make decisions on behalf of the organization

Front 6

Gantt chart

Back 6

A graphic aid that allows management to plan and control operations more efficiently.

Front 7

Hygiene factors

Back 7

Factors that are external to the individual, are found within the context of the individual's work, and relate to the work environment. They got their name because Herzberg found that providing a good environment is essential if workers were to keep from being dissatisfied about their job.

Front 8

Leading

Back 8

The use of the communication process by a manager to guide, motivate, influence, and direct other people's work efforts toward achievement of organizational objectives with maximum efficiency and minimum waste of resources.

Front 9

Management

Back 9

The process of achieving organizational objectives through the use of people and other resources (capital, land, and equipment).

Front 10

Mission

Back 10

The basic purpose for the organization's existence.

Front 11

Nonprogrammed decisions

Back 11

Decisions that have no precedents and represent situations that have not been dealt with previously or, if so, only on a limited basis within the organization.

Front 12

Organization chart

Back 12

A written or graphic representation of the formal authority relationships.

Front 13

Organizing

Back 13

Determining what tasks need to be done, who will do those tasks, how tasks will be grouped, who will report to whom, and where decisions will be made.

Front 14

Planning

Back 14

Defining the organization's goals, establishing a strategy to achieve those goals, and developing plans to integrate and coordinate resources needed for success.

Front 15

Policy

Back 15

Represents management's preference or commitments on a subject. Subordinates are expected to follow the _______ guideline as they exercise authority, make decisions, or take actions.

Front 16

Policies

Back 16

General statements developed by top management and communicated to managers and supervisors so they can make consistent decisions in handling anticipated problems.

Front 17

Procedure

Back 17

A set, or sequence, of steps to be followed in performing a specific task or action.

Front 18

Programmed decisions

Back 18

Decisions made routinely on a recurring basis; most often do not require huge expenditures and are not complex in nature.

Front 19

Rational decision making

Back 19

Following the rules or steps of logical thinking in resolving a dilemma or making a choice.

Front 20

Responsibility

Back 20

The duty or obligation to perform any assigned duties.

Front 21

Satisficing

Back 21

Managers selecting the alternative solution that satisfies minimal decision criteria and seems "good enough," although certainly not perfect or ideal.

Front 22

Span of control

Back 22

The span (number) of persons or activities assigned to one manager.

Front 23

TQM

Back 23

Total Quality Management focuses on customer satisfaction, ongoing improvement, employee empowerment, and the use of statistical tools for problem solving.

Front 24

Total Quality Management

Back 24

Focuses on customer satisfaction, ongoing improvement, employee empowerment, and the use of statistical tools for problem solving.