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20 Cards in this Set
- Front
- Back
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The collective attitudes or beliefs of workers toward the organization and work
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morale
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QWL[Quality of Work Level]
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Organizational Quality of Work, initiated by management
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The measure of success for QWL in any organization
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satisfy and motivate employees
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motivation
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a behavior trait of human beings
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Physiological or psychological conditions in humans that act as stimuli for behaviors
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needs
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Maslow’s hierarchy of needs
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1)physiological
2)safety 3)social 4)esteem 5)self realization |
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Four premises of Maslow
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1.Only unmet needs are motivator
2.Needs are in priority of importance 3.Meet each need before moving up to next level 4.If need is not mentioned, the unsatisfied need will become a priority once again |
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satisfied needs
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not motivator of human behavior
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example of safety needs
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downsizing in the 80s
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Herzberg
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hygiene factors [maintenance], extrinsic to job [salary], job environment [job context] If job satisfaction is low, they are just maintenance, but not motivators (external), the prevent dissatisfaction
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McGregor's Motivation Factors
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context (work activity), achievement, recognition, responsibility, advancement, work itself, possibility of growth, internal
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McGregor's Theory Y
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suggested as a philosophy of Management with a positive perception
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McClelland’s Theory
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1) High achievers – Competitive, need to be better than everyone, feedback.
2) Power motivated – influence over others, needs dominance 3) Affirmation – need feedback, appreciation Managers should work to identify and develop strengths |
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Alderfer’s ERG Theory Existence (Maslow’s physiological and safety needs)
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Relatedness (Maslow’s social needs), Growth – potential and achievement (Maslow’s self esteem realization)
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Reinforcement Theory associated with BF Skinner
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positive reinforcement is the most effective, avoidance, extinction, punishment (in that order)
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Equity Theory
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input should equal output
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Argyris Maturity Theory
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People develop along a continuum from immaturity to maturity, active rather than passive, interdependent, not dependent, self-aware not unaware, self controlled rather than controlled by others
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Enterprising individuals within a company
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intrapreneurs
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Working parents who adjust work schedules to accommodate pick up and drop off times of daycare for their children
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Flextime
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A significant number of colleges and universities are offering summer session classes Monday through Thursday
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compressed workweek
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