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17 Cards in this Set
- Front
- Back
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Complete communication
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mutual understanding
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elements influencing sender's choice of medium
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content of message, the number of receivers, receiver’s preference
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Organizational bulletin boards
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impersonal, inexpensive
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One of the innate problems built into impersonal communication
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no immediate feedback
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Letters, memos, outlines, reports
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examples of impersonal communication
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look of disdain without comment
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example of nonverbal medium
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Face to or voice to voice conversations that take place in real time and allow instant feedback
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interpersonal communication
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Benefits of group decision making
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having access to multiple perspectives, synergy, likely to generate ideas
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The specialization or technical language that develops in trades, professions, and other groups
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jargon
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Nonverbal communication
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images, actions, behaviors, facial expressions, gestures, body language are all used to transmit messages
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An interoffice memo circulated within the shipping department regarding on-time delivery
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example of horizontal communication
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Informal communication channels
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the grapevine
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primary responsibility of initiating feedback
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receiver
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AA's 2003 losses
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$10 million per day
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not part of AA's culture
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Open communication and employee decision making
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best result from Arpey’s employee meetings
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cost saving ideas
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Arpey's paycut
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reestablished credibility
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