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17 Cards in this Set

  • Front
  • Back
Implementation of strategic planning
draws heavily on top manager's leadership abilities
Management by objectives (MBO)
a unique planning method because subordinates have the opportunity to communicate and reciprocate with managers to set their own goals
The first step in the strategic concept process
take a close look at the mission
the leadership challenge when implementing a new strategy
the ability to influence subordinates to embrace the new strategy, as resistance to change is inherent.
Boston Control Group (BGC)
the two market axes that form the dimensions of growth rates and market shares (dogs, stars, cash cow, question marks)
Colleen Barrett
1964 – Becker Junior College
1968 – Legal secretary
1978 – Corporate secretary for SW Airlines
1986 – VP of Administration
1990 –Exec. VP of Customers
2001 – President
Barrett's description of company culture
Southwest's external threats
war, terrorism, fuel prices
Environmental Scanning
The process of collecting information about the external environment to identify and analyze trends
System's "informative" link up between inputs and outputs
Core Values
Things concerning which a company will not compromise
Cause of continued success
focus on core competencies
Baseline for actions and decisions, guiding employee's actions
Elements of organizational culture
1 Shared Values
2 Philosophies
3 Norms of behavior
Emerges from company's formal and social subsystems
Directly interacting forces of organization's system
1 Owners
2 Customers
3 Suppliers
4 Competitors
Recent trends in supplier practices that continue to emerge
1 Outsourcing
2 Developing alliances with outside suppliers
3 Increased alliances with fewer, more dependable suppliers