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22 Cards in this Set
- Front
- Back
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Management Committments
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Stock Holders (Owners)
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Officers
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Managers
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Stockholder communication
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Annual Meetings
Proxy |
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Channel of command
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first in line, then on up the line
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Control over conference
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Lower voice, pause 30 seconds
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Total Quality Management (TQM)
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Improving performance at every level and in all areas of responsibility through employee participation
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Robert Costello
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TQM in USA former GM exec
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Phillip Crosby
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Quality philosophy is centered around Do It Right the First Time (DIRFT)
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W.E. Deming
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The highly recognized advocate of TQM who believed improving quality caused a chain reaction of benefits
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Joseph Juran
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Cautions that moving toward improvement means change
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JJ's list of change resistance minimizing rules
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1 Provide participation
2 Provide enough time 3 Treat people with dignity |
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Mission Statement
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A clear, concise, written, 3-4 pg declaration of an organization's central and common purpose
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Scoreboard
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Keeps employees aware of change, used to measure company's progress
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Statistical Process Control (SPC)
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The use of tools to determine if a process in control (predictable) or out control (undpredictable)
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Statistical Quality Control (SQC)
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Associated with (SPC)
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Permanent Team
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A group of employees who are in charge of an ongoing process
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Greatest influence on the quality of a product or service and its productivity
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Customers
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Basis of positive partnerships
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Openness and trust
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Manager's primary concerns when analyzing internal influence
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Non human resources and how they are processed
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Toyota
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World's most profitable automobile manufacturer
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Two systems Toyota's plant manager studied
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Ford and US Supermarket
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Toyota Production System (TPS)
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Ohno's combination of jidoka (continuous flow of assembly) and the pull system
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