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13 Cards in this Set
- Front
- Back
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External Causes of Organization Change
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-marketplace
-technology -government laws and regulations -economy -labor markets |
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Change Agents
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-people who act as change catalyst and assume the responsibility for managing the change process
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Organizational Development
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-efforts that assist organizational members with a planned change by focusing on their attitudes and values
-rely heavily on group interactions and cooperation |
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Survey Feedback
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-method of assessing employees attitudes toward and perceptions of a change
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-Process Consultation
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-using outside consultants to assess organizational processes such as work flow, informal intra-unit relationships, and formal communication channels
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Why do people resist organizational change?
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-uncertainty
-habit -fear of losing something already possessed |
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Karoshi
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-Japanese term that refers to a sudden death caused by overworking
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Role Overload
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-having more work to accomplish than time permits
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Role Ambiguity
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-when role expectations are not clearly understood
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Type A Personality
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-people who have chronic sense of urgency and excessive competition drive
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Type Personality
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-people who are relaxed and easygoing and accept change easily
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Creativity
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-ability to combine ideas in a unique way or to make unusual associations between ideas
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Innovation
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-process of taking a creative idea and turning it into a useful product, service or method of operation
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