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30 Cards in this Set
- Front
- Back
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operations management
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is the process of managing productive systems that transform resources into finished products
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productivity
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is the efficiency with which inputs are transformed into outputs
(Output/Input) |
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continuous process production
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raw materials continuously transformed by an automated sytem.
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flexible manufacturing systems
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automated operations that can quickly shift from one operation to another
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mass customization
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efficient mass production that still meets customer needs
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cellular layout
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place machines doing differnent work together so that movement of materials is efficient
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computer integrated manufacturing (CIM)
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product designs, process plans and driven from a common computer platform
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design for disassembly
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take into account how the prodct will be disposed of at the end of its life
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remanufacturing
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refurbishing
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intensive technology
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focuses the efforts and talents of many people to serve clients
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mediating technology
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links together people in a beneficial exchange of values
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long linked technology
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a client moves from point to point during service delivery
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value chain
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the specific sequence of activities that creates goods and services with value for customers
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supply chain management (SCM)
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strategically links all operations dealing with resource supplies
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economic order quantity (EOQ)
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orders replacements when inventory galls below a predetermined level
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just in time schedualing (JIT)
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minimizes inventory by outing materials to workstations "just in time" to be used
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break even analysis
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calculates the point at which revenues covers costs under different "what if" conditions
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break even formula
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fixed costs/(Price-Variable Costs)
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customer relationship management (CRM)
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strategically tries to build lasting relationships with and to add value to customers
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ISO certification
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indicates conformance with a rigorous set of international quality standards
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total quality management (TQM)
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is managing with an organization wide commitment to continuous improvement, product quality, and customer needs
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quality control
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checks processes, materials, products, and services to ensure that they meet high standards
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control charts
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control charts with upper and lower control limits
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six sigma
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a quality standard of 3.4 defects less per million products (or services)
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process reengineering
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systematically analyzes work processes to design new and better ones
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work process
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related group of tasks that create a value for the customer
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workflow
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is the movement of work from one point to another in a system
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4 parts of work process
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1. group
2. together 3. result 4. customer |
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process value analysis
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identifies and evaluates core processes for the performance contributions
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6 steps of process value analysis
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1. identify the core process
2. map the core process 3. evaluate all core process tasks 4. search for ways to eliminate unness. work 5. search for ways to eliminate delays and errors 6. search for efficiencies in how work in shared and transfered bw departments |
