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36 Cards in this Set
- Front
- Back
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the process through which people receive, organize, and interpret information from the environment
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perception
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the set of individual expectations about the employment relationship
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psychological contract
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the process of explaining events
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attribution
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overestimates internal factors and underestimates external factors as influences on someones behavior
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attribution error
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explains personal success by internal causes and personal failures by external causes
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self-serving bias
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when attributes commonly associated with a group are assigned to an individual
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stereotype
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occurs when one attribute is used to develop an overall impression of a person or situation
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halo effect
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is the tendency to define problems from one's own point of view
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selective perception
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the assignment of personal attributes to other individuals
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projection
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the systematic attempt to influence how others perceive us
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impression management
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the profile of characteristics making a person unique from others
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personality
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being outgoing, sociable, and assertive
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extraversion
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being good-natured, cooperative, and trusting.
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agreeableness
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being responsible, dependable, and careful
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conscientiousness
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is being relaxed, secure, and unworried
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emotional stability
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being curious, receptive to new ideas, and imaginative.
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openness to experience
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the extent to which one believes what happens is within one's control
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locus of control
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is the degree to which a person tends to defer to authority
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authoritarianism
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describes the extent to which someone is emotionally detached and manipulative
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machiavellianism
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is the way people gather and evaluate information
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problem-solving style
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the degree to which someone is able to adjust behavior in response to external factors
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self-monitoring
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a predisposition to act in a certain way
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attitude
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is discomfort felt when attitude and behavior are inconsistent
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cognitive dissonance
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the degree to which an individual feels positive or negative about a job
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job satisfaction
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extent to which an individual is dedicated to a job
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job involvement
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things people do above and beyond basic job requirements
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organizational citizenship behaviors
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the loyalty of an individual to the organization
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organizational commitment
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strong feelings directed toward someone or something
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emotions
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are generalized positive and negative feelings or states of mind
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moods
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a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities
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stress
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is a person oriented toward extreme achievement, impatience, and perfectionism
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Type A personality
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acts in a positive way to increase effort, stimulate creativity, and encourage diligence in one's work
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constructive stress
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impairs the performance of an individual
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destructive stress
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physical and mental exhaustion from work stress
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job burnout
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agressive behavior toward co-workers or the work setting
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workplace rage
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the pursuit of one's full potential through a personal health-promotion program
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personal wellness
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