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42 Cards in this Set
- Front
- Back
the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action
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Motivation
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What is a manager's job with respect to motivation?
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to channel motivation toward the accomplishment of organizational goals
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recognition, achievement, monetary gain
these are all employee _____ |
needs
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What is the simple model of motivation
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Need (desire to fill needs)
Behavior Rewards (intrinsic or extrinsic needs filled) Feedback |
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satisfactions a person receives in the process of performing a particular action.
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intrinsic rewards
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What type of theories on Motivation stress the analysis of underlying human needs and how managers can satisfy needs in the workplace
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Content theories
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What type of Theories on Motivation:
concern the thought processes that influence behaviors. -focus on how ppl seek rewards in the workplace |
Process Theories
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what type of Theories on Motivation:
focus on employee learning of desired work behaviors |
Reinforcement
social learning |
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What are 4 types of Theories on Motivation
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Content theories
Process Theories Reinforcement Theories Social Learning Theories |
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Which theory of motivation emphasizes the NEEDS that motivate people?
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Content theories
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What are the 5 needs in Maslow's hierarchy?
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Physiological
Safety Belongingness Esteem Self Actualization |
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Who modified Maslow's hierarchy with the ERG theory?
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Clayton Alderfer
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What are the 3 needs in Clayton Alderfer's ERG theory?
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Existence needs
Relatedness needs Growth needs |
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What difference principle is in Clayton Alderfer's ERG theory?
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Frustration-regression principle
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What principle?
failure to meet a high-order need may trigger a regression to an already fulfilled lower-order need. |
Frustration-regression principle
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evidence exists that people who have greater control over their work schedules are significantly less likely to suffer job ____ and are more ____ to their employers
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burnout
highly committed |
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What innovative technique (to combat burnout and turnover rates and tardniess) did Johnson Storage & Moving make for their blue-collar workers?
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let workers have a lot of flexibility over what times they worked
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The accounting firm KPMG tried a progam called ___ _____ which offered employees different flexible work options for employees
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Flexible Futures
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What theory on Motivation did Frederick Herzberg devlop?
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Two-Factor Approach to Motivation
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What are the two factors in Herzberg's Two-Factor theory on motivation?
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Motivators
Hygiene factors |
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What are Motivators (Herzburg two-factor theory)
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Area of satisfaction:
achievement recognition responsibility work itself personal growth |
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What are 'hygiene factors' (Herzburg two-factor theory)
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Area of dissatisfication:
Working conditions Pay and Security Company Policies Supervisors Interpersonal Relationships |
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What do hygiene factors do?
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influence dissatisfaction.
if mullified, motivationgoes up to neutral |
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What do 'motivators' do? (two-factor theory Herzburg)
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raise level of motivation to a positive value. if not met, goes down to neutral.
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Does removing 'hygiene factors' cause ppl to become highly motivated and satisfied in their work?
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no, they simply remove dissatisfaction
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Which part of Herzburg's Two-Factor Theory on Motivation?
achievement recognition responsibility work itself personal growth |
'motivators' |
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Which part of Herzburg's Two-Factor Theory?
Working conditions Pay and security Company policies Supervisors Interpersonal relationship |
Hygiene factors
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Who developed the Acquired Needs Theory?
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David McClelland
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What are the 3 components of McClelland's 'Acquired Needs Theory'?
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Need for Achievement
Need for Affiliation Need for Power |
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Which component of McClelland's 'Acquired Needs Theory'?
Desire to accomplish something difficult attain high standard of success master complex tasks surpass others |
Need for Achievement
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Which component of McClelland's 'Acquired Needs Theory'?
Desire to form close personal relationships avoid conflict establish warm friendships |
Need for Affiliation
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Which component of McClelland's 'Acquired Needs Theory'?
Desire to influence or control others be responsble for others have authority over others |
Need for Power
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What determines whether people acquire McCelland's Needs in the acquired need theory?
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Early life experiences (they're not innate)
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people have strong 'achievement needs' are often ____
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entrepreneurs
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People who have strong 'Affiliation needs' are often ____
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Integrators (coordinate between departments
-brand managers project managers) |
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People who have strong 'power needs' are often ___
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executives
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Maslow's hierarchy of Needs theory
ERG theory (with frustration-regression) Two-Factor Theory Acquired Needs Theory |
Content Theories
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What are 4 content theories
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Maslow's hierarchy of Needs theoryERG theory (with frustration-regression)Two-Factor TheoryAcquired Needs Theory
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def
special right/privilege enjoyed as the result of one's position |
Perquisite
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Where does the word Perk come from
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Perquisite
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How did Google break down their 'silos'
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gormet lunches, games
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What fun things did yahoo have to increase employee satisfactin
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Volleyball, bikes
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