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42 Cards in this Set

  • Front
  • Back
the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action
Motivation
What is a manager's job with respect to motivation?
to channel motivation toward the accomplishment of organizational goals
recognition, achievement, monetary gain

these are all employee _____

needs
What is the simple model of motivation
Need (desire to fill needs)

Behavior


Rewards (intrinsic or extrinsic needs filled)


Feedback

satisfactions a person receives in the process of performing a particular action.
intrinsic rewards
What type of theories on Motivation stress the analysis of underlying human needs and how managers can satisfy needs in the workplace
Content theories
What type of Theories on Motivation:

concern the thought processes that influence behaviors.


-focus on how ppl seek rewards in the workplace

Process Theories
what type of Theories on Motivation:

focus on employee learning of desired work behaviors

Reinforcement

social learning

What are 4 types of Theories on Motivation
Content theories

Process Theories


Reinforcement Theories


Social Learning Theories

Which theory of motivation emphasizes the NEEDS that motivate people?
Content theories
What are the 5 needs in Maslow's hierarchy?
Physiological

Safety


Belongingness


Esteem


Self Actualization

Who modified Maslow's hierarchy with the ERG theory?
Clayton Alderfer
What are the 3 needs in Clayton Alderfer's ERG theory?
Existence needs

Relatedness needs


Growth needs

What difference principle is in Clayton Alderfer's ERG theory?
Frustration-regression principle
What principle?

failure to meet a high-order need may trigger a regression to an already fulfilled lower-order need.

Frustration-regression principle
evidence exists that people who have greater control over their work schedules are significantly less likely to suffer job ____ and are more ____ to their employers
burnout

highly committed

What innovative technique (to combat burnout and turnover rates and tardniess) did Johnson Storage & Moving make for their blue-collar workers?
let workers have a lot of flexibility over what times they worked
The accounting firm KPMG tried a progam called ___ _____ which offered employees different flexible work options for employees
Flexible Futures
What theory on Motivation did Frederick Herzberg devlop?
Two-Factor Approach to Motivation
What are the two factors in Herzberg's Two-Factor theory on motivation?
Motivators

Hygiene factors

What are Motivators (Herzburg two-factor theory)
Area of satisfaction:

achievement


recognition


responsibility


work itself


personal growth

What are 'hygiene factors' (Herzburg two-factor theory)
Area of dissatisfication:

Working conditions


Pay and Security


Company Policies


Supervisors


Interpersonal Relationships

What do hygiene factors do?
influence dissatisfaction.

if mullified, motivationgoes up to neutral

What do 'motivators' do? (two-factor theory Herzburg)
raise level of motivation to a positive value. if not met, goes down to neutral.
Does removing 'hygiene factors' cause ppl to become highly motivated and satisfied in their work?
no, they simply remove dissatisfaction
Which part of Herzburg's Two-Factor Theory on Motivation?



achievement


recognition


responsibility


work itself


personal growth

'motivators'

Which part of Herzburg's Two-Factor Theory?



Working conditions


Pay and security


Company policies


Supervisors


Interpersonal relationship

Hygiene factors
Who developed the Acquired Needs Theory?
David McClelland
What are the 3 components of McClelland's 'Acquired Needs Theory'?
Need for Achievement

Need for Affiliation


Need for Power

Which component of McClelland's 'Acquired Needs Theory'?



Desire to accomplish something difficult


attain high standard of success


master complex tasks


surpass others

Need for Achievement
Which component of McClelland's 'Acquired Needs Theory'?



Desire to form close personal relationships


avoid conflict


establish warm friendships

Need for Affiliation
Which component of McClelland's 'Acquired Needs Theory'?



Desire to influence or control others


be responsble for others


have authority over others

Need for Power
What determines whether people acquire McCelland's Needs in the acquired need theory?
Early life experiences (they're not innate)
people have strong 'achievement needs' are often ____
entrepreneurs
People who have strong 'Affiliation needs' are often ____
Integrators (coordinate between departments

-brand managers


project managers)

People who have strong 'power needs' are often ___
executives
Maslow's hierarchy of Needs theory

ERG theory (with frustration-regression)


Two-Factor Theory


Acquired Needs Theory

Content Theories
What are 4 content theories
Maslow's hierarchy of Needs theoryERG theory (with frustration-regression)Two-Factor TheoryAcquired Needs Theory
def

special right/privilege enjoyed as the result of one's position

Perquisite
Where does the word Perk come from
Perquisite
How did Google break down their 'silos'
gormet lunches, games
What fun things did yahoo have to increase employee satisfactin
Volleyball, bikes