Management Ch.2

Front 1

agenda

Back 1

a meeting outline that includes important info (date, beg and end times, places, topics, and responsibilities)

Front 2

brainstorming

Back 2

the generation of many ideas from among team members

Front 3

casual listening

Back 3

listening for pleasure, recreation, amusement, and relaxation

Front 4

consensus

Back 4

represents the collective opinion of the group, or the informal rule that all team members can live with at least 70 percent of what is agreed upon

Front 5

cross-functional team

Back 5

a team that brings together employees from various departments to solve a variety of problems

Front 6

directive behavior

Back 6

characterized by leaders who give detailed rules and instructions and monitor closely that they are followed

Front 7

empathetic listening

Back 7

listening to others in an attempt to share their feelings or emotions

Front 8

forming

Back 8

stage one of team development, in which team members become acquainted with each other and the assigned task

Front 9

intensive listening

Back 9

listening to obtain info, solve probs, or persuade or dissuade

Front 10

interpersonal intelligence

Back 10

the ability to read, empathize, and understand others

Front 11

listening for information

Back 11

listening that involves the search for data or material

Front 12

metacommunication

Back 12

a nonverbal message that, although not expressed in words, accompanies a message that is expressed in words

Front 13

norm

Back 13

a standard or average behavior

Front 14

norming

Back 14

stage three of team development, in which team members develop strategies and activities that promote goal achievement

Front 15

performing

Back 15

stage four of team development, in which team members reach the optimal performance level

Front 16

product development team

Back 16

usually cross-functional in nature; a group of employees who concentrate on innovation and the development cycle of new products

Front 17

quality assurance team

Back 17

a team that focuses on product or service quality; projects can be either short- or long- term

Front 18

role

Back 18

tasks employees assume that can involve power and authority that surpasses their formal position on the organization chart

Front 19

status

Back 19

one's formal position in the organizational chart

Front 20

storming

Back 20

stage two of team development, in which team members deal with conflicting personalities, goals, and ideas

Front 21

stroke

Back 21

emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others