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23 Cards in this Set
- Front
- Back
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Management |
The process of deciding how best to use a business's resources to produce goods or provide a service |
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Senior Management |
Highest level of management, establishes goals, decides actions necessary to meet goals, decides how to use resources |
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Middle Management |
Responsible for meeting goals set by senior management |
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Supervisory Management |
Lowest level of management, make sure that day to day operations of business run smoothly |
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Role |
A set of behaviors associated with a particular job |
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Conceptual Skills |
Skills that managers understand how different parts of business relate to one another and to the business as a whole |
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Human Relations Skills |
Skills managers need to understand and work well with people |
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Technical Skills |
Specific abilities that people use to preform their jobs |
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Principle |
A basic truth or law |
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Glass Ceiling |
Invisible barrier that prevents women and minorities from moving up in the world of business |
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Business Plan |
A written document containing the nature of the business, goal, marketing plan, financial plan and organizational plans |
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Planning Tool |
Devices that a business can use to help analyze information |
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Goal |
An outcome a business hopes to reach |
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Smart Goal |
A goal that is specific, measurable, attainable, realistic, and timely |
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Schedule |
A plan using time to achieve objectives |
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Standard |
A gauge by which something is judged |
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Mission Statement |
A specific statement of purpose for an organization |
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Policies |
Guidelines |
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Policies |
Guidelines |
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Procedure |
Steps to follow to accomplish a task |
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Policies |
Guidelines |
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Procedure |
Steps to follow to accomplish a task |
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Franchise |
An agreement between a company and an individual or group to sell that company's product or service |
