Management Ch.1

Front 1

Chronemics

Back 1

the study of how a culture perceives time and its use

Front 2

diversity skills

Back 2

the ability to communicate effectively with both men and women of all ages, cultures, and minority groups

Front 3

downward communication

Back 3

a type of communication that flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Front 4

ethics

Back 4

the principles of right and wrong that guide one in making decisions that consider the impact of one's actions on others as well as on the decision maker

Front 5

ethnocentrism

Back 5

the assumption that one's own cultural norms are the right way to do things

Front 6

external messages

Back 6

messages directed to recipients outside the organization

Front 7

feedback

Back 7

a receiver's response to a sender's message

Front 8

formal communication network

Back 8

a network of communication flow typified by the formal organization chart; dictated by the technical, political, and economic environment of the organization

Front 9

grapevine

Back 9

the best-known component of the informal communication system

Front 10

horizontal (or lateral) communication

Back 10

interactions between organizational units on the same heirarchical level

Front 11

informal communication network

Back 11

a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

Front 12

interferences

Back 12

also called barriers; numerous factors that hinder the communication process

Front 13

internal messages

Back 13

messages intended for recipients within the organization

Front 14

kinesics

Back 14

the study of body language, which is not universal, but instead is learned from one's culture

Front 15

organizational communication

Back 15

the movement of information within the company structure

Front 16

proxemics

Back 16

the study of cultural space requirements

Front 17

stakeholders

Back 17

people inside and outside the organization who are affected by decisions

Front 18

stereotypes

Back 18

mental pictures that one group forms of the main characteristics of another group, creating performed ideas of what people in this group are like

Front 19

synergy

Back 19

a situation in which the whole is greater than the sum of the parts

Front 20

team

Back 20

a small number of people with complementary skills who work together for a common purpose

Front 21

telecommunicating

Back 21

also called teleworking: working at home or other remote locations and sending and receiving work from the company office electronically

Front 22

upward communication

Back 22

a type of communication that is generally a response to requests from supervisors