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41 Cards in this Set
- Front
- Back
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Hindrance stressors
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Stressors that tend to be appraised as thwarting progress toward growth and achievement. pg. 133, 134, 144-145
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Challenge stressors
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Stressors that tend to be appraised as opportunities for growth and achievement. pg. 133, 135, 137, 146
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Role Conflict
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When others have conflicting expectations of what and individual needs to do. pg. 133
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Role ambiguity
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When an individual has a lack of direction and information about what needs to be done. pg. 133
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Daily hassles
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Minor day-to-day demands that interfere with work. EX of hassles: Having to deal with unnecessary paperwork, office equipment malfunctions, annoying interactions with abrasive coworkers, and useless communications. pg.134
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What type of effects do hindrance stressors have with job performance?
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Hindrance stressors have a weak negative relationship with job performance.
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What type of effects do hindrance stressors have on organizational commitment?
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Hindrance stressors have a strong negative relationship with commitment.
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What type of effects do challenge stressors have with job performance?
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Challenge stressors have a weak positive relationship with job performance.
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What type of effects do challenge stressors have on organizational commitment?
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Challenge stressors have a moderate positive relationship with organizational commitment.
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Cognitive coping
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Thoughts used to deal with a stressful situation.
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Emotional support
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The empathy and understanding that people receive from others that can be used to alleviate emotional distress from stressful demands. pg. 143
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Instrumental support
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The help people receive from others that can be used to address a stressful demand directly. pg. 143
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Social support
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The help people receive from others when they are confronted with stressful demands. pg. 143
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Type A behavior pattern
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People who tend to experience more stressors, appraise more demands as stressful, and be prone to experiencing more strains. Pg 141-143
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Burnout
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The emotional, mental, and physical exhaustion from coping with stressful demands on a continuing basis. pg. 141
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Emotion-focused coping
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Behavioral and cognition's of an individual intended to help manage emotional reactions to the stressful demands. pg. 138
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Problem-focused coping
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Behaviors and cognitions of an individual intended to manage the stressful situation itself. pg. 138
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Cognitive coping
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Thoughts used to deal with a stressful situation. pg. 138
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Behavioral coping
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Physical activities used to deal with a stressful situation. pg. 137
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Coping
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Behaviors and thoughts used to manage stressful demands and the emotions associated with the stressful demands. pg 137
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Secondary appraisal
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When people determine how to cope with the various stressors they face. pg. 137
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Positive life events
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Events such as marriage or the birth of a child that tend to be appraised as a challenge. pg. 137
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Personal development
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Participation in activities outside of work that foster growth and learning. pg. 137
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Family time demands
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The amount of time committed to fulfilling family responsibilities. pg. 137
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Financial uncertainty
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Uncertainties with regard to the potential for loss of livelihood, savings, or the ability to pay expenses. pg. 137
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Negative life events
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Events such as a divorce or death of a family member that tend to be appraised as a hindrance. pg. 136
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Work–family conflict
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A form of role conflict in which the demands of a work role hinder the fulfillment of the demands in a family role (or vice versa). pg. 136, 147
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Work responsibility
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The number and importance of the obligations that an employee has to others. pg. 135
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Work complexity
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The degree to which job requirements tax or just exceed employee capabilities. pg. 135
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Time pressure
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The sense that the amount of time allotted to do a job is not quite enough. pg 135
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Daily hassles
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Minor day-to-day demands that interfere with work accomplishment. pg. 134
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Role overload
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When an employee has too many demands to work effectively. pg. 133–134
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Role ambiguity
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When an individual has a lack of direction and information about what needs to be done. pg. 133
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Benign job demands
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Job demands that are not appraised as being stressful. pg. 132
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Primary appraisal
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Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being. pg. 132
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Transactional theory of stress
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A theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals. pg. 131–132
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Strain
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Negative consequences of the stress response. pg. 131
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Stressors
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Demands that cause stress response. pg. 131
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Stress
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The psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual's capacity or resources. pg. 130
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Behavioral (physical activities) methods of coping
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Problem-Focused - EX: Working harder, Seeking assistance, Acquiring additional resources.
Emotion-Focused - EX: Engaging in alternative activities, Seeking support, Venting anger |
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Cognitive (relating to, or involving conscious mental activities ie. thinking, understanding, learning, and remembering) Methods of coping
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Problem-Focused - EX: Strategizing, Self-motivation, Changing priorities.
Emotion-Focused - EX: Avoiding, distancing, and ignoring, Looking for the positive in the negative, Reappraising. |
