Management Appendix Ch 1

Front 1

Classical Approaches

Back 1

1.systematic management
2.scientific management
3. bureaucracy
4.Administrative management
5. Human relations

Front 2

Contemporary Approaches

Back 2

1.Quantitative management
2.organizational behavior
3. Systems theory
4.contingency theory
5.curent

Front 3

Administrative management

Back 3

attemptd to identify major principles and functions that managers could use to achieve superior organizational performance.

Front 4

Bureaucracy

Back 4

emphasizing a structured, formal network of relationships among specialized positions

Front 5

contingencies

Back 5

factors that determine the appropriateness of managerial actions

Front 6

contingency perspective

Back 6

proposed that the managerial strategies, structures and processes that result in high performance depend on the characteristics of the situation

Front 7

Economies of scale

Back 7

reductions in the average cost of a unit or production as the total volume of products increases.

Front 8

Hawthorne effect

Back 8

peoples reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior

Front 9

Human relations

Back 9

attempted to understand and explain how human pyschological and social processes influence performance

Front 10

organizational behavior

Back 10

studies and identifies management activites that promote employee effectiveness by examining the complex and dynamic nature of individual, group, and organizational processes

Front 11

F.W Taylor

Back 11

(Scientific management). "one best way", Economic Man, functional Foreman

Front 12

L.M Gilbreth

Back 12

(Scientific) time and motion studies, 3 position plan

Front 13

Proponents of scientific management

Back 13

Engineers

Front 14

Proponents of administrative management

Back 14

successful businessmen

Front 15

Under administrative management, an organization an better achieve its goal if ____.

Back 15

1. organization is impersonal
2. focus on cost and efficiency
3. concern for structure

Front 16

Henry Fayol

Back 16

(Administrative Management).
managers are made not born.
Came up with principles of management

Front 17

principles of management

Back 17

1. division of work
2.unity of command
3.unity of direction
4.scalar chain
5.span of control

Front 18

Chester Barnard

Back 18

(administrative management)
acceptance theory of authority
zone of indifference

Front 19

Elton mayo is famous for

Back 19

Evaluating the studies of the Hawthorne experiment
(must satisfy social man)

Front 20

Max Weber

Back 20

believed a bureaucratic can eliminate the variability that results from managers having different skillsets, experiences, and goals.

Front 21

Douglas McGregor

Back 21

(Organizational Behavior)
Theory X, Y
Principle of integration

Front 22

Theory X

Back 22

Assumptions of Contemporary managers about workers.
1.Dislike work
2.must be controlled, directed, threatened
3.Prefer direction, avoid responsibility, no ambition

Front 23

Theory Y

Back 23

Workers
1. Do not dislike work
2. like self control
3. seek responsibility
4.imagination, creative
5. intellectual potential

Front 24

systems theory

Back 24

Theory stating that an organization is a managed system that changes inputs and outputs

Front 25

Contingency Perspective

Back 25

rejects idea of the one best way.

Front 26

5 S's

Back 26

Promote culture of orderliness
1. sort
2.straighten
3. shine
4.Standardize
5. sustain

Front 27

knowledge management

Back 27

discovering and harnessing an organizations intellectual resources

Front 28

management functions

Back 28

planning, organizing, leading, controlling