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26 Cards in this Set
- Front
- Back
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Of the most common organizational forms, which one offers flexibility and concentrated use of resources?
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Matrix Structure.
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Which process entails moving employees from one position to another vertically or horizontally?
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Job Rotation.
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What distinguishes leading from directing?
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Whether the manager allows the employees to direct themselves, based upon informed leadership techniques.
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Operational control can be implemented at one of three stages: preliminary control, after the fact control and?
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Concurrent Control
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Requirements for an effective control system include?
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Proper integration with planning; flexibility to adjust to revisions in standards; accuracy; objectivity.
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The most common uses of GIS information at airports have been for?
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Pavement management programs and infrastructure and facility databases.
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The creation of a specialty area with dedicated personnel, such as emergency response or building maintenance, is an example of?
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Economy of scale.
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Re-engineering is one of the two popular methods of process improvement. What is the other method?
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Total Quality Management (TQM)
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Three classes of competitive advantage strategies identified by Michael Porter are low-cost produces, differentiation, and?
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Focus
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What is a strategic plan oriented towards?
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The objectives and goals of an organization.
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What is a continuous process of studying and measuring other organizations that exemplify excellent performance in important competitive activities, services, products, and practices?
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Benchmarking
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What is the most common mistake managers make in attempting to overcome resistance to change?
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To use only one method.
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Perhaps the most important motivating factor identified by Frederick Herzberg was?
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The nature of work itself.
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What study marked the beginning of the behavioral and social approach to management?
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The Hawthrone Studies
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Substituting research science rules for rules of thumb was one of the principles developed to determine standards that would define a fair day's work. Who developed it?
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Frederick W. Taylor
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What does the communication process begin with?
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Detection of signs and symbols from the environment.
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What communication network is best suited to routine tasks?
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Wheel and All-Channel.
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What is the best communication networks for complex problems?
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Circlu and Wheel.
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Acceptance of authority means that employees?
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Obey orders that conform to their sense of organizational and personal purposes.
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Two contributors to the human relations movement were?
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Maslow and McGregor.
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In a PERT network, when calculating expected times for activities, which factor is given greater weight?
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Longest Path
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Esprit de corps is one of the 14 principles of management developed by who?
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Henri Fayol
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What tools can a leader use to connect between sharing his vision and achieving their goals and life purpose?
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Sincerity, colorful, expressive language, conviction, enthusiasm.
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What tool would not be used by a leader to connect his vision with teir goals and life purpose?
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Abundant praise.
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What type of conflict management is used when uneven power exists and interdependence is nto high?
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Controlling.
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Of the five principal functions used to describe modern management, which is considered to be the primary managerial function?
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Planning.
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