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44 Cards in this Set
- Front
- Back
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Know the 3 major HR responsibilities and what each involves
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1) Recruitment
2) Training 3) Retention |
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What are the strengths and weaknesses of each of the 3 interview types?
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1) Unstructured: Freedom to ask questions, no consistency, no schedule
2) Semi-Structured: Mixture, can lack consistency, allows time to converse 3) Structured: Standardized questions, lack of freedom |
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What is performance appraisal?
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Assessing how well employees are doing their job
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Know pay fairness
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What people believe in they deserve to be paid.
-Base pay, incentives (pay linked to performance), Benefits (paid holidays, insurance) |
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What are Equal Employment Opportunity laws
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Laws that state that job applicants and employees should be judged on characteristics that are related to the work that they are being hired to do and on their job performance after being hired, and that they should be protected from discrimination based on their personal background characteristics such as gender, race, ethnicity, religion and so forth.
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Equal Pay Act
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For men and women performing work that involves similar skill, effect responsibility and working conditions
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Civil Rights Act 1964
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Prohibits selection of employees based on race, sex, color, religion or national origin.
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Civil Rights Act 1991
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Introduced the possibility of emotional distress cases and limited the amount a jury could award
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Age Discrimination Act
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Employees with 25+ workers, protects individuals that are 40+
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American with Disabilities Act
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Prohibits employment discrimination against qualified individuals with disabilities.
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What are contingent workers
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Employees who are hired by companies for specific tasks or short periods of time with the understanding that their employment may be ended at any time
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What is the difference between mentoring and coaching
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Mentoring: occurs when an established employee guides the development of a less experienced worker, to increase that employees competencies, achievement and understanding of the organization.
Coaching: An expert observes the employee in his or her job over a period of weeks or months and provides continuous feedback and guidance on how to improve. |
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What is leadership; know the 5 bases of influence
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Leadership: Process of inspiring others to work hard to accomplish important tasks.
1) Self-Awareness 2) Self-Management 3) Motivation 4) Social Awareness 5) Relationship Management |
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What is emotional intelligence and how does it relate to effective leaders
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Emotional Intelligence: Ability to manage our emotions in social relationships.
A Major Predictor of success |
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Know the behavioral models of leadership: theory X and theory Y and Blake & Mouton’s managerial grid.
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Theory X: Managers assume people dislike work, lack of ambitions, irresponsible.
Theory Y: Assume people are willing to work, accept responsibility and are self directed and creative |
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What is transformational leadership and what does it entail?
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Transformational Leadership: Inspirational and arouses extraordinary effort and performance.
1) Visionary 2) Charismatic 3) Ethical 4) Integrity 5) Empowerment 6) Confident |
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What are the 4 approaches to employee motivation?
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1) Manager Behavior 2) Job Design 3) Organization Context 4) Individual differences
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What does Herzberg’s two-factor theory state?
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1) Hygiene Factor (How satisfied employees feel)
2) Motivator Factor (How excited employees get about work) |
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What are the differences between motivation and satisfaction?
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Motivation: Psychological state that exists whenever internal and/or external forces stimulate, direct or maintain behaviors.
Satisfaction: Psychological state that indicates how people feel about their situation, based on their evaluation of the situation. |
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What is reinforcement theory?
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Behavior is a function of its consequences. Focuses on changing behaviors
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What are the differences between positive reinforcement (punishment and extinction) and negative reinforcement?
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Positive Reinforcement: Increases the likelihood that a behavior will be repeated by creating a pleasant consequence.
Negative Reinforcement: Engage in behavior in anticipation of avoiding unpleasant consequences in the future. (Following lunch/break hours, coming to class on time) |
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What is expectancy theory? How do instrumentality and valence factor into expectancy theory?
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Expectancy Theory: States that people tend to choose behaviors that they believe will help them achieve their personal goals, and avoid behaviors that they believe will lead to undesirable personal consequences.
Instrumentality: Refers to a persons perception of how useful the intended behavior or performance is for obtaining desired outcomes. Valence: The value that an employee attaches to a consequence |
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What is goal setting theory? Job characteristics theory?
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-Goal Setting Theory: Managers can direct the performance of their employees by assigning specific, difficult goals that employees accept and are willing to commit to.
Job Characteristic Theory: Employees are more satisfied and motivated when their jobs are meaningful, when jobs create a feeling of responsibility and when jobs are designed to ensure that some feedback is available |
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What is information richness
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Information Richness: Information-carrying capacity of the channel.
Ex. Lowest=printouts, budget reports, other documents. Highest=Face-to-face |
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What are the differences between downward, upward, horizontal, and informal channels?
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Downward: Involve all the means of sending messages from management to employees.
Upward: All the means used by employees to send messages to management. Horizontal: Means used to send and receive messages across departmental lines, with suppliers, or with customers. Informal: Represent all of the informal means for sender and receiver to communicate downward, upward, and horizontally. |
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What is the relationship between quality of service and customer satisfaction?
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Customers are usually satisfied when the quality of service is higher than usual.
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What is emotional labor? How is it different from emotional intelligence?
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Emotional Labor: Management of one’s emotions in order to induce a desired reaction in individual.
Emotional Intelligence: Set of abilities that enable individuals to recognize and understand their own and others’ feelings and emotions and to use these insights to guide their own thinking and actions. |
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What are the 2 types of acting involved in emotional labor?
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Deep: Think about a time when you felt a particular emotion.
Surface: How you are approached. |
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Know the 4 dimensions of emotional labor.
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1) Frequency of emotional display (How many times do you have to deal with giving emotions to customers)
2) Attentiveness to required displayed rules (How hard it is to get the emotions needed) 3) Variety of emotions required to be displayed (How many different emotions will I a veto deal with) 4) Emotional Dissonance (Distance between how you feel and how you are expected to present yourself) |
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How does perception influence and/or alter communication?
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They alter how people feel or want to communicate with different people
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What are semantics?
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Semantics: The study of the way words are used and the meanings they convey.
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What are the characteristics of a team?
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1) Purpose: shared goal or reason for coming together
2) Interdependence: Team members must rely on one another to accomplish that purpose. 3) Interaction: Communication has to be possible and open. |
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What is the ripple effect? Synergy?
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Ripple Effect: Every individuals behavior affects the entire group.
Synergy: The whole is not necessarily equal to the sum of its parts, it may be greater than the sum of its individuals. |
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What are the pros/cons of using a team?
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Pros: Improve customer satisfaction, improve product and service quality, Increase job satisfaction, improve decision making.
Cons: Increase high turnover, social loafing, decision making (group think) |
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What is group think?
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Group Think: Agreement-at-any-cost mentality that results in ineffective work team decision making and may lead to poor solutions.
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What are the stages of team development?
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1) Forming 2) Storming 3) Norming 4) Performing 5) Adjourning
Pg.576 |
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What is the difference between organizational groups and teams?
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Groups: Two or more individuals who come into personal and meaningful contact on a continuing basis.
Teams: Small number of employees who collaborate on a project |
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Know the 5 types of work teams.
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1) Problem Solving work Teams
2) Functional Work Teams 3) Multidisciplinary Work Teams 4) Self Managing Work Teams 5) Virtual Teams (Pg. 569) |
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What is culture? Know the 4 types of pure organizational cultures
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Culture: Unique pattern of shared assumptions, values and norms that shape the socializations, symbols, language, narratives and practices or a group of people.
-4 types of pure organizational cultures see notes |
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Know: assumptions, values and norms, socialization, symbols, and practices?
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Assumptions: Underlined thoughts and beliefs and feelings members take to be true.
Values: Basic Beliefs people hold that are stable over time Norms: Rules that govern the behavior Socialization: Process by which new members are brought into a culture. Symbols: Anything visible that can be use to represent an abstract shared value or something having special meaning. |
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What is an organizational subculture?
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Exists when assumptions, values and norms are shared by some but not all organizational members.
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What are workforce demographics? Know the general demographic trends in the U.S. workforce
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Workforce Demographics: Describe employee characteristics such as ethnicity, age, and gender.
See pg. 609 |
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What is organizational diversity and how should it be managed in organizations?
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Organizational Diversity: The diversity that your company displays.
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What is diversity training and what does it involve?
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Diversity trainings are programs that attempt to provide basic information about cultural differences and similarities and sensitize participants to the powerful role that culture plays in determining their work behavior.
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