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43 Cards in this Set
- Front
- Back
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Psychological Contract
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-What you bring to the table...
-What the organization offers... |
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Your Own Personality & Values (o,o,p)
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-Org. Culture
-Org. Values -Purpose and Mission |
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What are some types of Plans?
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-Strategic
-Operational |
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What characteristic make up an Organization?
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-Structure
-Reporting Relationships -Roles/responsibilities -Chain of command/authority |
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What are the 5 Power Bases?
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-Legitimate
-Reward -Coercion -Referent -Expert |
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What are the Performance Behaviors?
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-Satisfaction
-Commitment -Productivity |
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Maslow's Hierarchy of Needs..
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-Psychological Need
-Security -Belonging -Esteem -Self Fulfillment |
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What is Referent Power?
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The personal power that accrues to someone based on identification,imitation, loyalty, orcharisma.
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What is Expert Power?
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The personal power that accrues to someone based on the information or expertise that they possess.
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What are the Management Functions?
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-Controlling
-Leading -Organizing -Planning |
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What are two Organizational Stressors? |
-Physical Demands -Task Demands |
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What are two behaviors that are caused by stress? |
-Lacking Performance -Lacking Productivity |
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What are 3 types of Individual Contributions? |
-Effort -Skills -Loyalty |
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What are 3 Organizational Inducements? |
-Career Opportunities -Benefits -Pay |
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Five Personality Traits... (p. 252-254) |
-Locus of Control -Self Efficacy -Contentiousness -Self Esteem -Risk Propensity |
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Locus of Control |
The individuals understand that what they do in the workplace has an effect on what happens to them. |
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Self Efficacy |
Individuals believe they have what it takes to complete their tasks. |
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Contentiousness |
Individuals have many goals set at once for themselves so they can always be striving to complete those goals. |
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Risk Propensity |
These individuals are willing to risk their lives in training and then use their skills in an actual pararescueman setting. |
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Expectancy Theory of Motivation (steps) |
(1) it assumes that behavior is determined by a combination of forces in the individual and in the environment. (2) it assumes that people make decisions about their own behavior in organizations. (3) it assumes different people have different needs, desires, and goals. (4) it assumes people make choices from among alternative plans of behavior,based on their perceptions of the extent to which a given behavior will lead to desired outcomes. |
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Directive Leader |
-Lets the Employees know what is expected of them. -Gives them guidance and direction |
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External Locus |
An individual views what happens to them is because of fate, luck, or "the system". |
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Internal Locus |
An individual views what happens to them is a result of their own actions. |
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Some Individual Skills Are... |
-Developing good listening skills -Encouraging two way communication |
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Some Organizational Skills Are... |
-Following up (making sure info was delivered) -Regulating information flow (making sure that proper steps are taken so there is not too much info being passed. |
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Stages of Group Development... [figure 13.2] |
-Forming (members get acquainted and test peoples interpersonal behaviors) -Storming (members develop a group structure and patterns of interaction) -Norming (members share an acceptance of roles and a sense of unity) -Performing (members enact roles and direct their effort to goal achievement and performance) |
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What is a conflict? |
A conflict is a disagreement between 2 or more individuals, groups, or organizations. |
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What are the 3 types of Conflict? (p. 390) [figure 14.4] |
-Interpersonal Conflict -Intergroup Conflict -Organization and Environment Conflict |
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What are 2 methods to fix conflict? (p. 391-392) |
-Controlling the Conflict -Stimulating the Conflict |
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What is Controlling the Conflict? (p. 391-392) |
-Expanding resource base -Enhancing coordination of interdependence -Setting goals -Matching employees personalities -Matching employees work habits |
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What is Stimulating the Conflict? (p. 391-392) |
-Create new procedures -Cut out old procedures that have out-used their usefulness -Creates a more straightforward environment |
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What are the three forms of control? (p. 412-413) |
-Screening Control -Preliminary Control -Postaction Control |
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What is Screening Control? (p. 412-413) |
Relies heavily on feedbackprocesses duringthe transformationprocess. |
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What is Preliminary Control? (p. 412-413) |
Attempts to monitor thequality or quantity offinancial, physical, human,and informationresources before theyactually become part ofthe system. |
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What is Post-Action Control? (p. 412-413) |
Monitors the outputs orresults of the organizationafter the transformationprocess iscomplete. |
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What are the 8 Dimensions Of Quality? (p.449) [figure 15.2] |
1)Performance- A product’s primary operating characteristic;examples are automobile acceleration and a television’s picture clarity. 2)Features- Supplements to a product’s basicfunctioning characteristics, such as power windows on a car. 3)Reliability- A probability of not malfunctioning duringa specified period. 4)Conformance- The degree to which a product’s design andoperating characteristics meet established standards. 5)Durability- A measure of product life. 6) Serviceability- The speed and ease of repair. 7) Aesthetics- How a product looks, feels, tastes, andsmells. 8)Perceivedquality-As seen by a customer |
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What is the importance of Productivity? (p. 454) |
Firm productivity is a primary determinant of an organization’s level ofprofitability and, ultimately, of its ability to survive. |
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What are some characteristics of good control? (p. 422-423) |
-Integration with Planning -Flexibility -Accuracy -Timeliness -Objectivity |
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Flexibility control characteristic? (p. 422-423) |
The control system itself must be flexible enough to accommodate change. |
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Accuracy control characteristic? (p. 422-423) |
Managers make a surprisingly large number of decisions based on inaccurateinformation. |
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Integration and Planning control characteristic? (p. 422-423) |
Control should be linked with planning. The more explicitand precise this linkage, the more effective the control system is. |
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Timeliness control characteristic? (p. 422-423) |
Timeliness does not necessarily mean quickness. Rather, it describes acontrol system that provides information as often as is necessary. |
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Objectivity control characteristic? (p. 422-423) |
The control system should provide information that is as objective as possible. |
