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28 Cards in this Set
- Front
- Back
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TYPES OF MANAGERS Staff |
STAFF - don't interact with products FUNCTIONAL - specialise in certain area GENERAL - large companies have smaller ones ADMINISTRATOR - hospital department |
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LEVELS OF MANAGERS |
TOP - ceo, whole organisation MIDDLE - need to run things through large company first LOWER - in charge or small groups |
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MANAGER SKILLS 3 |
TECHNICAL - computers for computing HUMAN - emotional intelligence CONCEPTUAL - major problem you break it down |
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MANAGER TRAITS (POLC) |
PLANNING - setting goals making decisions ORGANISING - managing resources LEADING - inspiring and motivating CONTROLLING - finances, makes sure we reach targets and goals |
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BUSINESS ENVIRONMENT -GENERAL -SPECIFIC |
GENERAL - has no real effect on the company but can effect long term, economic, political SPECIFIC - customers, suppliers, competitors. |
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PRODUCTIVITY COMPETITIVE ADVANTAGE |
PRODUCTIVITY - outputs/inputs. looking at numbers. COMPETITIVE ADVANTAGE - can we be better than our competitors |
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PROCESS ORIENTATED LAYOUT PRODUCT ORIENTATED LAYOUT |
PROCESS - small production can change to suit the customer PRODUCT - high production cant change |
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LOGISTICS FORWARD INTEGRATION |
the transfer of raw materials, where we can add or reduce costs. buy your own truck and deliver yourself |
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TRAIT PARADIAM - 6 TRAITS -risk taking -need for high achievement |
-risk taking -need for high achievement -desire for independence -locus of control -networker -high level of integrity |
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BYGRAVES PROCESS MODEL - innovation - trigger-prototype
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- innovation, create new ideas - trigger, prototype, trial - implementation, start the business - growth, expand the business |
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S.W.O.T |
STRENGHTS WEAKNESSES OPPORTUNITIES THREATS |
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S.M.A.R.T GOALS |
S - specific M - measurable A - actionable R - reasonable T - time tables |
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INTERNAL/EXTERNAL CONTROL |
INTERNAL - self control, rely on others to be self motivated EXTERNAL - telling others what to do, motivating them |
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BEREAUCRACY |
responsible for structuring things in a hierarchy |
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BEREAUCRATIC CONTROL |
system of rules and procedures, budgets. |
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CLAN CONTROL |
expectations set by colleagues, friends and pairs influence your decisions |
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MARKET CONTROL |
how other companies effect your company. adjust prices |
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EMPLOYEE RUMUNERATION |
rewarding for work performances. used to create a higher more professional work force |
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FOUR STEPS IN MANAGEMENT CONTROL ( performance ) 1. Set performance goals |
1. establish performance goals - sell 5 cars 2. measure actual performance - did they? 3. compare performances - other employees 4. take action - how can we improve |
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PROGRAMMED DECISION - NON-PROGRAMMED DECISION - |
PROGRAMMED - every day we choose to have a shower NON-PROGRAMMED-only ever make that decision once, choosing what uni to attend |
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DECISION MAKING PROCESS 1 find the problem 2 evaluate other decisions |
1 find the problem 2 evaluate other decisions 3 select preferred decision 4 implement solution 5 evaluate results 6 repeat if needed |
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ANALYSIS OF MISSION - mission statement |
CUSTOMERS - who we selling to PRODUCTS - what are we selling OPERATE - local, national PHILOSOPHY - why we doing it |
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MANAGEMENT APPROACHES -CLASSICAL |
CLASSICAL - FIRST 1900'S people treated poorly long hours bad pay first documented mgmt theory plan,organise, lead,control jobs just given to family members
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MANAGEMENT APPROACHES -BEHAVIOURAL |
BEHAVIOURAL - SECOND 1920'S people treated as a resource people work ethic slack created mcgregor theory of x and y |
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MANAGMENT APPROACHES -QUANTITIVE |
QUANTITIVE - AFTER WWII maths and stats created science research this created info systems |
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MANAGEMENT APPROACHES -MODERN |
MODERN 1980'S brand orientated - not one model how do we entice people to buy ours |
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PLANNING PROCESS - set the objective - determine where you stand |
1. set the objective 2. determine where you stand 3. can we sustain 4. analyse alternatives 5. implement the plan, evaluate |
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DOUGLAS MCGREGOR MANAGER THEORY X MANAGER Y MANAGER |
X MANAGER - lazy and have little ambition Y MANAGER - creative innovative enjoy work |
