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18 Cards in this Set

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refers to the specific arrangement of physical facilities.
facility layout
Facility-layout studies are necessary whenever:
a new facility is constructed,
there is a significant change in demand or throughput volume,
a new good or service is introduced to the customer benefit package, or
different processes, equipment, and/or technology are installed.
is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or delivery of a service.
A product layout
consists of a functional grouping of equipment or activities that do similar work.
process layout
uses small product layouts (called “cells”) for producing families of goods and services.
cellular layout
classifies parts into families so that cells can be designed for the families of goods or services.
group technology
consolidates the resources necessary to manufacture a good or deliver a service, such as people, materials, and equipment, in one physical location.
fixed position layout
Service organizations that provide highly standardized services tend to use --------- -------- For example, Exhibit 8.5 shows the layout of the kitchen at a small pizza restaurant that has both dine-in and delivery.
product layouts.
is a type of product layout dedicated to combining the components of a good or service that has been created previously.
assembly line
is a technique to group tasks among workstations so that each workstation has—in the ideal case—the same amount of work. Imbalances lead to inequity in workloads and delays in processing
assembly line balancing
occurs when a work center completes a unit but cannot release it because the in-process storage at the next stage is full. The worker must remain idle until storage space becomes available.
flow blocking delay
occurs when one stage completes work and no units from the previous stage are awaiting processing.
lack of work delay
is the interval between successive outputs coming off the assembly line.
cycle time
Standard goal of process layouts is to ------------ ------------ ------ - travel of goods; travel of customers
minimize travel cost
How customers move through the store
flow pattern
Maximize customer exposure to products
Make them walk by (or at least see) everything
flow pattern
Goal is to maximize profit per square foot of display space (either shelf or floor)
space allocation
is concerned with improving productivity and safety by designing workplaces, equipment, instruments, computers, workstations, and so on that take into account the physical capabilities of people.
ergonomics