Man3504 Test 2 Set 1

Front 1

refers to the specific arrangement of physical facilities.

Back 1

facility layout

Front 2

Facility-layout studies are necessary whenever:

Back 2

a new facility is constructed,
there is a significant change in demand or throughput volume,
a new good or service is introduced to the customer benefit package, or
different processes, equipment, and/or technology are installed.

Front 3

is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or delivery of a service.

Back 3

A product layout

Front 4

consists of a functional grouping of equipment or activities that do similar work.

Back 4

process layout

Front 5

uses small product layouts (called “cells”) for producing families of goods and services.

Back 5

cellular layout

Front 6

classifies parts into families so that cells can be designed for the families of goods or services.

Back 6

group technology

Front 7

consolidates the resources necessary to manufacture a good or deliver a service, such as people, materials, and equipment, in one physical location.

Back 7

fixed position layout

Front 8

Service organizations that provide highly standardized services tend to use --------- -------- For example, Exhibit 8.5 shows the layout of the kitchen at a small pizza restaurant that has both dine-in and delivery.

Back 8

product layouts.

Front 9

is a type of product layout dedicated to combining the components of a good or service that has been created previously.

Back 9

assembly line

Front 10

is a technique to group tasks among workstations so that each workstation has—in the ideal case—the same amount of work. Imbalances lead to inequity in workloads and delays in processing

Back 10

assembly line balancing

Front 11

occurs when a work center completes a unit but cannot release it because the in-process storage at the next stage is full. The worker must remain idle until storage space becomes available.

Back 11

flow blocking delay

Front 12

occurs when one stage completes work and no units from the previous stage are awaiting processing.

Back 12

lack of work delay

Front 13

is the interval between successive outputs coming off the assembly line.

Back 13

cycle time

Front 14

Standard goal of process layouts is to ------------ ------------ ------ - travel of goods; travel of customers

Back 14

minimize travel cost

Front 15

How customers move through the store

Back 15

flow pattern

Front 16

Maximize customer exposure to products
Make them walk by (or at least see) everything

Back 16

flow pattern

Front 17

Goal is to maximize profit per square foot of display space (either shelf or floor)

Back 17

space allocation

Front 18

is concerned with improving productivity and safety by designing workplaces, equipment, instruments, computers, workstations, and so on that take into account the physical capabilities of people.

Back 18

ergonomics