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10 Cards in this Set
- Front
- Back
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decision making |
selecting choices among alternative courses of action (including inaction) |
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types of decisions |
programmed decisions (responded to via decision rule) non programmed decision |
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levels of decision making |
strategic decision (sets course for organization) tactical decisions (how will things get done) operational decisions (employees make each day to run the organization) |
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rational decision making model |
1. identify the problem 2. establish decision criteria 3. weigh criterias 4. generate alternatives 5. evaluate the alternatives 6. choose best alternative 7. implement decision 8. evaluate the decision |
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bounded rationality model |
individuals knowingly limit their options to a manageable set & choose the 1st acceptable alternative w/out exhausting themselves |
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intuitive decision making model |
arriving @ decisions w/out conscious reasoning (but does include scanning the environment for cues and patterns) |
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5 steps of the creative decision making process |
1. problem recognition 2. immersion 3. incubation 4. illumination 5. verification & application |
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factors that evaluate creativity levels |
flexibility (how different from 1 another) originality (how unique) fluency (how many) |
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decision making traps |
anchoring/adjusting bias availability bias escalation of commitment bias fundamental attribution error hindsight bias judgements about correlation and causality bias misunderstandings and sampling bias overconfidence bias framing bias satisficing (accepting 1st alternative) |
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tools + techniques for making better decisions |
-nominal group technique (write down ideas, pass em around) -delphi technique (questionnaires) -majority rule -consensus -group decision support system (computer based systems, are interactive) -decision trees |
