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9 Cards in this Set

  • Front
  • Back
Answer Within _ Rings
4
Approved Greeting
"Thank you for calling Extended Stay America in Fife. This is ______. How May I help you?"
Reservation information needed
Match day w/date & # of people +pets if applicable
Qualify the caller
"May I ask What brings you to the area?"
Have you stayed at our hotel before? (NO)
List 4 room benefits
-Recliner
-Satelite TV, 2 showtimes
-Well equiped Kitchen W/__
-Free Local Calls & voicemail
-24H coin opperated laundry
Have you stayed at our hotel before? (YES)
List 2 room benefits
--Recliner
-Satelite TV, 2 showtimes
-Well equiped Kitchen W/__
-Free Local Calls & voicemail
-24H coin opperated laundry
Repeat:
Provide:
-Reservation dates
-Room Type
-# of people
-Room rate + Tax
Ask to confirm..
May i book this reservation for you now?
Resistance Question?
"Do you have any other questions about the hotel or the area that I can answer that would help you make your decision?"