Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
76 Cards in this Set
- Front
- Back
|
firmware password
|
firmware password - An optional password that you can set in your computer's firmware to be required to start up the computer from any disc.
|
|
|
Mac OS Extended
|
Mac OS Extended - Also known as HFS Plus; your installation volume for Mac OS X 10.5 must be one of the Mac OS Extended formats.
|
|
|
Mac OS Extended Journaled
|
Mac OS Extended Journaled - Also known as HFS Plus (Journaled); this extension of the HFS Plus format logs all changes to the file system and makes them easier to recover from. This format is less likely than HFS Plus to become damaged. Apple recommends the HFS Plus (Journaled) format for Mac OS X.
|
|
|
You have found that the OS on a customer's system is corrupted. The customer is concerned about losing certain files on the system. Given that you are backing up the files via Target Disc Mode, what is the best installation method to use on this system?
|
Archive and Install - This provides a complete system installation while preserving the existing OS. Depending on the corruption, you may or may not want to "Preserve Users and Network Settings".
|
|
|
Another customer has a corrupted OS on a relatively new system. There is no customer data on this system that needs saving. What is your best choice for installation method on this system?
|
Erase and Install - This method gives the customer a fresh start with the system.
|
|
|
What additional languages does Leopard offer beyond those offered by Tiger?
|
Russian, Polish, Portuguese
|
|
|
If you are booted from the Leopard installation disc, can you access local AirPort networks?
|
Yes, you can.
|
|
|
Do you need to install X11 via custom installation in Leopard?
|
No, you do not. It is installed by default.
|
|
|
What happens if the Leopard source check fails?
|
The installation is halted.
|
|
|
If the source check fails in Leopard, where can you see information on the installation steps?
|
You check the installer log.
|
|
|
What OS component do you use to migrate data from an older Mac?
|
You use Migration Assistant.
|
|
|
A customer reports that they cannot migrate information from their older Mac to a new Mac running Leopard. The older Mac is running File Vault. What do you tell the customer?
|
Tell them to turn off File Vault on the old system before attempting the migration.
|
|
|
What new installation utility does Leopard provide?
|
Restore System From Backup
|
|
|
What new option does the Reset Password utility provide?
|
Reset Home Directory Permissions and ACLs.
|
|
|
How do you use this option in Reset Password?
|
You use it to reset permissions to default in a selected user's home folder.
|
|
|
What does enabling a Firmware Password do to a system running Leopard?
|
You can't start up the computer from an installation disc, reset the PRAM or NVRAM, or perform any other tasks at startup unless you first enter the password.
|
|
|
Can Restore System From Backup do restoration of only certain files?
|
No, the backup is of the entire system.
|
|
|
You are installing Leopard on a system running Mac OS X 10.0. What type of installation is required?
|
An Erase and Install is required.
|
|
|
While installing Leopard on a system, you find that there is a red octagon error during the selection of a destination. Name two possible reasons for such an error:
|
Two of the following:
Your Mac does not support starting up from this disk. PowerPC Macs cannot start up from USB hard drives. The disk is an iPod or iPhone. Mac OS X does not install on these devices. The disk does not have enough space to install Mac OS X 10.5, even if you do an Erase and Install. The disk has an incorrect partition scheme. |
|
|
Describe the steps you should take if the installation source check fails
|
Examine the DVD surface for scratches or smudges, clean it if necessary, and try again.
Test the disc on a different Mac, if possible. If it fails the check on both computers, the disc may be faulty; if it only fails on one computer, the DVD drive may have read errors. If you can start up the computer normally, try to copy the contents of the disc to the desktop as a test. This can confirm a read error. Performing a similar test with a different optical disc (like a DVD movie) is a good way to confirm a possible problem with the Leopard installation disc. |
|
|
What OS component do you use to migrate data from an older Mac?
|
You use Migration Assistant.
|
|
|
A customer reports that they cannot migrate information from their older Mac to a new Mac running Leopard. The older Mac is running File Vault. What do you tell the customer?
|
Tell them to turn off File Vault on the old system before attempting the migration.
|
|
|
What new installation utility does Leopard provide?
|
Restore System From Backup
|
|
|
What new option does the Reset Password utility provide?
|
Reset Home Directory Permissions and ACLs.
|
|
|
How do you use the Reset Home Directory Permissions and ACLs option in Reset Password?
|
You use it to reset permissions to default in a selected user's home folder.
|
|
|
What does enabling a Firmware Password do to a system running Leopard?
|
You can't start up the computer from an installation disc, reset the PRAM or NVRAM, or perform any other tasks at startup unless you first enter the password.
|
|
|
Can Restore System From Backup do restoration of only certain files?
|
No, the backup is of the entire system.
|
|
|
You are installing Leopard on a system running Mac OS X 10.0. What type of installation is required?
|
An Erase and Install is required.
|
|
|
While installing Leopard on a system, you find that there is a red octagon error during the selection of a destination. Name two possible reasons for such an error:
|
Two of the following:
Your Mac does not support starting up from this disk. PowerPC Macs cannot start up from USB hard drives. The disk is an iPod or iPhone. Mac OS X does not install on these devices. The disk does not have enough space to install Mac OS X 10.5, even if you do an Erase and Install. The disk has an incorrect partition scheme. |
|
|
Describe the steps you should take if the installation source check fails
|
Examine the DVD surface for scratches or smudges, clean it if necessary, and try again.
Test the disc on a different Mac, if possible. If it fails the check on both computers, the disc may be faulty; if it only fails on one computer, the DVD drive may have read errors. If you can start up the computer normally, try to copy the contents of the disc to the desktop as a test. This can confirm a read error. Performing a similar test with a different optical disc (like a DVD movie) is a good way to confirm a possible problem with the Leopard installation disc. |
|
|
- daemon
|
- daemon - A program designed to run in the background and, without user intervention, perform a specific task (usually providing a service).
|
|
|
EFI
|
EFI - Abbreviation for Extensible Firmware Interface. This is the Intel-created firmware specification all Intel-based Macs use.
|
|
|
kernel extension
|
kernel extension - Any software component that gives the kernel extra functionality. Also known as a "kext."
|
|
|
launchd
|
launchd - A process that manages many services, both during and after startup. In Leopard, launchd (short for launch daemon) is the first numbered process (process id 1).
|
|
|
Open Firmware
|
Open Firmware - The firmware that PowerPC-based Macs use.
|
|
|
What do you normally hear if POST is successful?
|
A chime (unless speakers are muted)
|
|
|
What does the appearance of the gray Apple logo signify?
|
This indicates that the hardware startup stage has ended and the Startup stage has begun.
|
|
|
What are symptoms of a POST failure?
|
You hear no chime, hear a series of error beeps, or see a flashing LED on the computer after you press the power button.
|
|
|
A system running Leopard displays a blank gray screen upon startup. What procedures should you follow?
|
If the computer displays a blank gray screen, the firmware has not found the boot loader on the startup disk. If this screen displays for more than a minute, reset PRAM or NVRAM. If the issue persists, try starting from the Mac OS X 10.5 installation disc. If you can start from the installation disc, but resetting PRAM fails to resolve the blank gray screen, you may need to reinstall Leopard.
|
|
|
What does a folder with a question mark mean?
|
If the computer displays a folder with a question mark, it has searched all available devices, and is unable to find a startup disk that contains boot files.
|
|
|
What does the prohibitory sign mean?
|
The prohibitory sign shown here indicates that the kernel could not progress because it:
- Can't find the root device - Failed to run fsck (verify disk) - Can't find the startup disk driver |
|
|
Where do you find the Reset Password Utility?
|
It is located on the Mac OS X 10.5 installation disc.
|
|
|
What steps should you take if a system running Leopard begins to start up, but after the spinning gear appears, it shuts down?
|
To verify directory damage, start up the computer from the Mac OS X 10.5 installation disc and verify the startup disk with Disk Utility. If Disk Utility cannot repair the volume, start the computer from another volume and copy any data you can to it. Then, erase the hard disk and reinstall Leopard. Service is unnecessary for directory corruption.
|
|
|
Name all four account types available for creation in Leopard.
|
Administrator, Standard, Managed with Parental Controls, Sharing Only
|
|
|
What is the main purpose of creating a group in Leopard?
|
Creating a group lets you assign permissions to an item for multiple individual user accounts simultaneously.
|
|
|
What is one advantage of selecting the 'Do not change the home folder' option when deleting a user account in Leopard?
|
This option saves time, because it doesn't make a disk image from the home folder. This can be useful for quickly deleting a user with a large home folder.
|
|
|
What is a danger when modifying advanced account options?
|
The advanced settings can damage an account if misused.
|
|
|
When trying to isolate many software issues in Mac OS X, what is a useful troubleshooting step to test if an issue is user-specific?
|
Create a new user account, log out of the current user, and log in as the newly-created user to test if an issue is user-specific.
|
|
|
Name two additional permission attributes that are part of ACLs in Leopard.
|
Any two of the following: Delete, Read Attributes, Take Ownership
|
|
|
Is using Repair Permissions in Disk Utility in Leopard a good way to correct file permission issues? Why / why not?
|
No, because Repair Permissions does not affect permissions on individual user files, only applications and system files.
|
|
|
A User running Leopard has an issue with a file in her home folder. What new Leopard capability could be used to attempt to correct the issue?
|
The Reset Password utility on the Leopard Install disc includes an option to 'Reset Home Directory Permissions and ACLs.' This option could be used to restore the default permissions on files in the selected user's home folder. This might resolve permissions issues with the user's personal data.
|
|
|
What are the three stages of startup for Leapord
|
Hardware
Startup Login |
|
|
How can you tell the differance between no power and no video?
|
A no video situation will usually be accompanied by the sound of the hard drive spinning up, cooling fans running, flashing power lights or error beeps.
A no power situation will be a completely silent computer. |
|
|
How do you reset the PRAM
|
Power off computer
Power computer back on Immediately hold down "Command" + "Option" + "P" + "R" keys Keeping holding down until the computer restarts a second time and your hear the startup chime |
|
|
What does Safe Mode do?
|
Forces a directory check and repair of hard drive if necessary
Disables un-necessary system files Disables automatic login Disables login items |
|
|
How do you start in Safe Mode?
|
Hold down the "Shift" key immediately after power on the computer. Hold until you see the gray apple
|
|
|
How do you start in Verbose Mode?
|
Hold down the "Command" +"V" keys immediately after power on the computer. Hold untill you see a black screen with white text.
|
|
|
When can a kernal panic happen?
|
At any time
|
|
|
Where can you find information about a kernal panic
|
panic.log in Library/Logs
|
|
|
A yellow triangle during "Select a Destination" can mean?
|
The disk has an incompatible format, like UFS or FAT32. Perfrom an erase and install
A newer version of Mac OSX is installed on the disk. Do an archive and install or erase and install An older version of Mac OS X is installed and you cannot directly upgrade. Do an archive and install The disk is almost full, but installation can continue if you remove optional packages or do an erase and install |
|
|
Which previous versions must you do an erase and install
|
10.0 or 10.1
|
|
|
What versions of OS X can you do an archive and install on
|
10.2
|
|
|
What Versions of OS X can you do a direct upgrade on
|
10.3 or 10.4
|
|
|
What are the hardware requirments for installing Boot Camp
|
An intel-based Mac
USB keyboard and mouse An internal hardrive formatted as a single HFS Plus (journaled) volume with a GUID Partition table (GPT) At lease 5 GB of free space on the drive A retail copy of Windows |
|
|
A customer reports that they are unable to install Leopard on a Power Mac G4 (Quicksilver 2002) system. What is a likely cause for this issue?
|
Their system has an 800 MHz processor. This is outside the hardware requirements for Leopard.
|
|
|
What is the main purpose of creating a group in Leopard?
|
Creating a group lets you assign permissions to an item for multiple individual user accounts simultaneously.
|
|
|
Another customer asks if they can install Leopard on a G4 Cube. What do you tell them?
|
You tell them that the G4 Cube is not supported for Leopard.
|
|
|
A customer tells you that they have an eMac (ATI Graphics) system and they want to install Leopard on it. What do you need to know before telling the customer whether or not this is a supported installation?
|
You need to determine the clock speed for the system.
|
|
|
Yet another customer wants to install Leopard on a Leopard-supported Power Mac G4 running Mac OS 10.2. What kind of installations can they do?
|
Archive and Install or Erase and Install
|
|
|
You are asked to set up Boot Camp on a customer's Intel-based Mac. The customer supplies a copy of Windows XP that came with their Windows PC. Can you use this copy for setup?
|
No, you can't. You need a retail installation disc to setup Boot Camp.
|
|
|
You want to set up a 10 - person audio conference using iChat in Leopard. What are the hardware requirements for you to initiate this conference?
|
1 GHz G4, dual 867 MHz G4, any G5, any Intel
128 Kbps Internet connection (up/down) |
|
|
Later, you want to initiate a 4-way video conference with the highest possible resolution. What are the requirements for your system?
|
Dual 2 GHz G5, 1.83 GHz Intel Core Duo
1800 Kbps Internet connection (up/down) |
|
|
When trying to isolate many software issues in Mac OS X, what is a useful troubleshooting step to test if an issue is user-specific?
|
Create a new user account, log out of the current user, and log in as the newly-created user to test if an issue is user-specific.
|
|
|
Name two additional permission attributes that are part of ACLs in Leopard.
|
Any two of the following: Delete, Read Attributes, Take Ownership
|
|
|
Is using Repair Permissions in Disk Utility in Leopard a good way to correct file permission issues? Why / why not?
|
No, because Repair Permissions does not affect permissions on individual user files, only applications and system files.
|
|
|
A User running Leopard has an issue with a file in her home folder. What new Leopard capability could be used to attempt to correct the issue?
|
The Reset Password utility on the Leopard Install disc includes an option to 'Reset Home Directory Permissions and ACLs.' This option could be used to restore the default permissions on files in the selected user's home folder. This might resolve permissions issues with the user's personal data.
|
