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18 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Work Scheduling
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Assigning of work activities to employees
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Importance of scheduling:
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1. Tells employees about their work; the what, when & how long.
2. Tells managers if they have enough staff to get work done & enough coverage for vacations & holidays |
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Types of Scheduling
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Flextime
Jobsharing Compressed workweek Part time Telecommuting PTO - |
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Systems Charts
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Planning tools for the controling & completing of work.
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Flow Chart
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Graphic presentation of sequence of steps involved in the flow of work. Show the What to be done.
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Gantt Chart
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Chart that illustrates the job to be done & estimates the time to complete the information is plotted on chart & as work progress, entries are made to reflect the work completed.
•Giving your timeframe, ur people, tack then time in which to get it done. Progress on it. |
45:00 - pg 255 example
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Calculating Staffing Requirements
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•After determing the # of hours required to complete a task, must then calculate the # of FTE’s (Full Time Equivalents employed needed)
•One FTE = 40 hours/week •40 hrs/week x 52 weeks = 2080 hrs/year -Formula = work standard = 24 minutes to code chart Volume per day = 30 charts to code 30 charts x 24 minutes = 720 minutes needed per day One FTE = 6.5 or 390 minutes productive per day. *720 ÷ 390 = 1.8 FTE’s needed to process 30 discharges per day. |
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Productivity
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Number of items produced per staff hour
that meet the established levels of quality. |
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Quantitative Measurement
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Volume of work & amt of time required.
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Qualitative Measurement
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Accuracy of work
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Productivity Standard<BR>(also know as Work or Performance Standard)
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-Guideline of performance to compare actual output with the anticipated output
Productivity Standards must be attainable under Normal Working Conditions. |
Ex. Coding (what level is expected)
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Productivity Standards
•Objectives of standards; |
1. To specify the expected performance of employee
2. To ensure the performance of employee is acceptable for performance evaluation 3. To assist in scheduling of work 4. To assist in determining the number of FTEs needed to perform job 5. To assist in incentive pay systems |
(39:28) 16.57
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Steps in Productivity Program
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1. Define dept activities
2. Determine areas of focus 3. Define quantitiy & quality 4. Set method of measuring work: - Data from actual Performance -Work sampling -Benchmarking -Synthesis 5. Establish reasonable expectations 6. Develope reporting mechanism 7. Monitor Performance 8. Improve Performance |
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Actual performance
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Work sampling
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Benchmarking
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synthesis
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Budgeting
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Financial plan which outlines objectives for a given period of time & the resources required to achieve thos objectives.
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