Lodging 4

Front 1

What are 6 reasons hoteliers may work outside the United States?

Back 1

1. No local staff is qualified for position
2. Local staff memebers are being trained to replace international manager, just not ready yet
3. Technical expertise may need to be transferred to foregin location
4. An employer wants to instill global perspectives in management employees
5. There is an interest in obtaining a tighter administrative control over a foregin division
6. There are property start-up, operating, or other issues that require long term on site management

Front 2

What is a developing country?

Back 2

A low or middle income country in which most people have a low standard of living and access to fewer goods and services than do persons in countries with higher income levels

Front 3

What is a developed country?

Back 3

A country whose income per person is high by world standards and that enjoys the higher standard of living that the wealth makes possible

Front 4

What are 4 benefits of placing local citizens in top management positions?

Back 4

1. A local citizen is more likely to be familiar with local business environments and cultures, therefore being more effective
2. There will be lower payroll and relocation costs
3. Improved relationships between the hotel group and the host country because it is helping the govt improve its labor force
4. Greater management continuity and employee morale because local citizens realize they have opportunities for promotion

Front 5

What is an expatriate hotel manager?

Back 5

A citizen of one country who is employed in another country

Front 6

What are some political obstacles of managing and living in another country? (3)

Back 6

1. Some countries have unstable government structures
2. Fast-changing leadership and societal turmoil
3. Personal harm and wide ranging wars

Front 7

What are some economic issues of managing and living in another country? (3)

Back 7

1. Diverse tax laws
2. Exchange rates
3. Inflation

Front 8

What are some cultural factors of managing and living in another country? (3)

Back 8

1. Understanding a location's "national culture"
2. Culture shock
3. Examine the "commuting to work" photo in the text

Front 9

In transitional training programs for expatriate managers, what are 5 things included in the before arrival training?

Back 9

1. Cultural awareness
2. Language training
3. Business practices
4. Business and social protocols
5. Basic background information

Front 10

In transitional training programs for expatriate managers, what are 3 things included in the after arrival training?

Back 10

1. Answering questions about new cultures
2. Overcoming the emotion of being "homesick"
3. Exchanging old methods/ideas for new ones that may be more valuable and effective in a new culture

Front 11

What are 5 of the Hotel employment concerns for expatriate managers in their new culture?

Back 11

1. Job-related training
2. Social support
3. Logistical advice
4. Compensation
5. Basic background information

Front 12

What are non network factors that affect an expatriate manager's success? (3)

Back 12

1. Living arrangements
2. Transportation
3. Nonwork social interactions

Front 13

What are 8 ways that communication in new cultures is critical?

Back 13

1. Manage within a work environment that anticipates and tolerates errors
2. Use written communication
3. Use the simplest language whenever possible
4. Use pictures and graphics whenever possible
5. Be aware of information sent internationally
6. Be respectful of culture and the impact that it has on business customs and the language of business.
7. Be aware of potential cultural "hot spots"
8. Go out of the way to assure that employees understand

Front 14

What are the 7 requirements for expatriate management success?

Back 14

1. Empathy
2. Respect
3. Interest in other cultures
4. Flexibility
5. Tolerance
6. Initiative
7. Self-esteem

Front 15

What are 4 things that line managers do that HR specialists do not do?

Back 15

1. Make final employee selection decision
2. Provide department-specific orientation
3. Initiate ongoing training
4. Supervision

Front 16

What are the duties of HR specialists?

Back 16

Helping line managers with HR-related duties:
1. Employee selection
2. Orientation
3. Training
4. Evaluation
5. Compensation

Front 17

Who must define the authority boundaries between the line managers and staff managers?

Back 17

The GM

Front 18

What are 5 ways that HR personnel assist in hotel's overall operation?

Back 18

1. Implementing policies to effectively recruit/select/retain the most qualified staff
2. Developing and delivering orientation/safety etc training programs
3. Developing and communicating HR policies that are fair for employees while protecting the rights of the hotel
4. Interpreting, implementing and enforcing laws and regulations
5. Helping to maintain appropriate standards of work-life quality and ethical business policies and practices.

Front 19

What is a Bona Fide Occupational Qualification?

Back 19

Qualificatinos to perform a job that are judged reasonably necessary to safely or adequately perform all tasks within that job

Front 20

What are 6 ligitimate BOQ's?

Back 20

1. Education or certification requirements
2. Language skills
3. Previous experience
4. Minimum age (bartenders)
5. Physical attributes (lifting etc)
6. Licensing

Front 21

What are 4 tools to screen employee applicants?

Back 21

1. Employment Applications: Job related info, demographic info, employment history etc
2. Interviews
3. Testing: strict state guidelines and requirements for pre-employment drug testing
4. Other: obtain applicant's permission in writing for background and reference checks

Front 22

What does the Equal employment opportunity commission state?

Back 22

Employers cannot discriminate against employees on the basis of race, color, religion, sex or national origin

Front 23

What are the 2 conditions for "at-will" employment?

Back 23

1. Employers can hire or terminate any employees with or without cause at any time
2. Employees can elect to work for the employer or terminate the work relationship anytime

Front 24

What are the 2 conditions of an employment agreement?

Back 24

1. Document specifying the terms of the employer-employee work relationship
2. Indicates rights and obligations of both parties

Front 25

What is the definition of sexual harassment?

Back 25

1. One cannot ask favors of a subordinate in exchange for employment benefits; neither can one punish an employee if an offer is rejected

Front 26

What are 6 examples of employment record keeping?

Back 26

– Department of Labor records
- Deductions from wages for meals, uniforms etc
- Amount of tips reported
- Covered leave for eligible employees
- Employment eligibility verification
- Personnel matters and benefit plans

Front 27

What are the 5 selection devices for employment screening?

Back 27

1. Preliminary screening
2. Employment Interviews
3. Employment tests
4. Reference checks
5. Drug tests

Front 28

What are the 4 things that training helps new employees to do?

Back 28

1. improve knowledge of skills or staff
2. New employees and experienced staff need training
3. Ongoing professional development can motivate staff and help employees advancement opportunities
4. Implement "train the trainer" program

Front 29

What are the 4 goals of a performance evaluation?

Back 29

1. Determine where staff can improve performance
2. Assess eligibility for pay raises and promotions
3. Improve morale
4. Assure legal compliance

Front 30

What are the 4 HR department roles in performance evaluations?

Back 30

1. Develop policies and procedures for property wide systems
2. Communicate these policies and procedures to all staff
3. Address and resolve employee concerns as they arise
4. File performance evaluation results in employee records

Front 31

What are the 6 steps of a performance apprisal system?

Back 31

1. Performance standards are established for each position
2. Policies are established
3. Data is gathered about employee performance
4. Raters must evaluate performance
5. Discuss performance evaluation with employees
6. Evaluation information is filed.

Front 32

What 3 things should specific positions pay be based upon?

Back 32

1. What other employers attempting to attract the same applicants pay
2. What employees working on different jobs in the hotel are paid
3. What other employees working on same jobs within the hotel are paid

Front 33

What are the 4 things HR staff assist for health-related activities?

Back 33

1. Developing and selecting programs to help employees cope with stress
2. Developing procedures applicable to workplace violence
3. Communicating updated info about HIV in the workplace
4. Providing information about cumulative tramua disorders