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80 Cards in this Set
- Front
- Back
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What is Communication Movement?
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The energy and force behind a message - part of every interaction, adding meaning to the message.
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What is a good example of how listening can occur without movement?
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A person in a coma can still listen - or a person can blink once for yes and twice for no. Listening to movement gives significant meaning to the total message.
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What is a place move? Name several examples of place moves?
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Places ideas, facts, or feelings in front of the listener - usually a non-conversational move.
Idea: Maybe i'll go fishing later this week Feeling: I'm delighted with the new procedure Fact: The thing on the landing gear is broken |
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What is a Distant Place?
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Idea or Fact: I think I'll wax the car this weekend
The low temperature a year ago was 41 Feeling: I was upset because women couldn't be in marching band when I was in college |
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What is a Close Place?
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Idea or fact: I started a new job today
We shipped the complete order to your warehouse this morning Feeling - I'm confused about the changes in procedure that came down from your apartment. |
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What do place moves not do?
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They do not ask or demand, the sender is objectively placing facts or feelings in front of the listener.
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What are Push moves?
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An attempt to exert force or pressure on the listener - energy behind words and nonverbal symbols.
P - Ok, get out on that floor and play the second half like you did when you beat Iowa! P - Please shut the door P - Drop everything and put all of your people on this project |
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What is a downward push?>
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Discouraging and can lower self-esteem: Can't you come up with anything better than that
Any third grader could solve that problem. |
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What is a Pause move, and when is it used?
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No movement in relation to the listener. This intentionally is being unaware, not responding, ignoring, or letting things go.
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What is an example of a pause move?
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Conversing with a coworker when he akes an untrue or inappropriate comment about one of the secretaries. you pause by continuing the discussion so that you can reach the goal of job-related subjects.
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What is a Please move?
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A subcategory of the place move - an idea, fact or feeling that is positive or helpful to the listener. A complient, affirmation, sharing, understanding, or showing friendship.
PL- I want to work on this project together All indications show that you did an excellent job. I'm sorry to hear that your uncle died. |
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What is the difference between a Please push and a Please pause?
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A please Push - Keep up the good work, lets show them what we can do.
Please pause - Someone ignores the fact that I'm a half-hour late. |
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What is a pull move?
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A move that arouses curiosity and attracts the listener
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What are examples of pull moves?
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I've been thinking, or I have a plan that might get us out of this mess
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What is an example of movement that can be noise?
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Movement that is misunderstood by the listener. For example - noise is increased when a manager intends a place move
Ex. Its getting late, and I have a 4p appointment. (aka. He wants me to finish this thing) |
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What is a place climate?
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A meeting where people are placing information and ideas for people to look for in the next two weeks
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What is a Push Climate?
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People working overtime, or being rushed into getting stuff done
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What is a pause climate?
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Telling someone bad news, or waiting for a reaction to a problem?
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What is a please climate?
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A birthday party - a big festival
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What is a pull climate?
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A meeting where suggestions are wanted etc.
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What is the Intra-personal Listening Role?
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Shutting out external messages and listening to ourselves. This time allows us to become aware of our own needs
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When are we in an intrapersonal listening role?
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Whenever we listen to our feelings, reactions to physical or emotional needs that have been met or unmet. (stomach churning when she called my name) (The pain in my shoulder is huge)
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What is an example of a survival need?
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Physical survival determines nutritional satisfaction, environmental comfort, (temperature, humidity, noise and light) and health
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What is an example of a Love and Belonging need?
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Satisfied when people or projects that we care about help us feel comfortable and welcome.
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What is a Love and belonging need?
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People or projects that we care about make us feel comfortable and welcome. Such as, satisfied through family and company we enjoy, people who share a hobby, boating, or jogging.
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When is the need for love and belonging not met?
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The need for love and belonging is not met when a person has chosen to spend time where there is little shared respect or concern for each other, such as a job that no-one likes
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What is the need for power?
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The need to control other people and our environments.
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What is the difference with physical and psychological power?
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PHysical - How do I look, A i in style? Psychological power needs are concerned with emotional and mental control of the situation. Are my feelings calm and positive about this matter? Do I have the information I need for this discussion?
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What is a freedom need?
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We need freedom of movement allows us to find shelter, prepare food, and express our ideas. We also want the freedom to gain access to social and educational opportunities.
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Who is a good example of a freedom need?
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Helen Keller - lost sigh\t and hearing, but began to communicate through touch and ultimately was able to express herself.
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What is a Fun Need?
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Fun is doing something for enjoyment, something that gives you pleasure without hurting anyone else
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What are the five intrapersonal basic needs?
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Survival, Love and belonging, power, freedom, and fun.
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Our self esteem in anchored in what two things?
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The value that we have for ourselves, and how competent we perceive ourselves to be
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A person with high self esteem listens attentively without becoming defensive True or False?
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True
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What are the four steps that structure how we listen to ourselves?
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1. How is my self esteem? Are all of my needs being met?
2. How do I treat these feelings? Do I accept them or blame someone else for how i Feel? 3. When I feel this way, how well do I listen to others? 4. How comfortable am I in this new listening situation? Am I comfortable enough with in myself to take the risks of listening to others? |
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How can stress be good and bad?
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Stress can motivate us to cause problems when we have too much or too little in our lives.
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What is Human Stress caused by?
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lifes events, people experiencing the same event react differently.
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What is avoidance behavior?
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A person senses a real or imagined threat and tries to avoid the situation by avoiding the situation (avoiding hiking because you don't like heights)
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Girls who have more negative life experiences were ill more or less than women with fewer negative experiences?
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More
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How does Stress effect the immune system?
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Immunity was lower during the exam period than before and after the exam period
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How do anger and anxiety lower immune functioning?
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Couples that argued all of the time, had much lower immunity than couples in lower anger situations
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What are several of the Physical Symptoms of stress?
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Sleep disturbances, back and shoulder pain, tension and headaches, constipation, weight gain, and hair loss, and fatigue.
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What are some Emotional Symptoms of Stress?
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Nervousness, anxiety, phobias, overreactions, substance abuse, feeling out of control, lack of concentration, trouble thinking clearly, irritability and frustration
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What is a relational symptom?
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Increased arguments, isolation from social activities, conflict with co-workers or employers, frequent job changes, road rage, domestic or workplace violence, overreactions.
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What are stressors?
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External situations, people, events, environments, or behaviors that threaten us and provoke individual responses of anzuety and/or anger
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What are some examples of stressors?
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Death of a spouce or partner, Going to prison, Major illness, Pregnancy, New family member arriving, Major work adjustment, Trouble with in-laws, Difficulty with mortgage payments.
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What is stress?
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Anxiety and anger resulting from a threat, causes physical symptoms the first recognition is controlling the stress.
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What is a physical activity you can do to get rid of stress?
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Squeeze your fingers and toes together really really hard and then completely relax.
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What are the three steps that you can take in order to minimize stress?
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Listen for internal stress, Identify the Stressor, Imagine and analyze the Stressor to become familiar and comfortable with it
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How does positive stress otivate us?
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It keeps us alert and responsive
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How do we become aware of symptoms that lead to stress?
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Symptoms can be physical, emotional, relational, we identify the source of the stress and the stressor. once the reaction to the stress and stessor are known, we engage a stress-reduction program that uses imaging and muscle relaxation.
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What are the seven aspects of comprehensive listening?
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Information, Vocabulary, Concentration, Memory, Note taking, Questioning, and Listening to detect
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What do we focus on in the comprehensive listening role?
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What we can take from the sender - productively selfish. However, when listening, we recieve 25 % of the message, 75% is lost.
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Where is information found in the message?
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The main points, supporting material,and inferences
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What is a transition?
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A phrase that moves from main point to main point
- now that we have discussed point A, lets talk about point B |
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What are good supporting materials?
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Illistrations, statistics, stories, analogies, visuals, and quoted material
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What is an inference? Are we supposed to evaluate the inference?
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An implied conclusion: (asking a question at the end of a speech)
No - our job is to comprehend and understand the message, not evaluate it. |
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What are the four vocabularies, and which one is the biggest?
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Reading Vocab
Listening Vocab Writing Vocab Speaking Vocab |
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How large is our reading vocabulary? Our writing vocabulary?
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Reading - 20,000 Word families
Writing - 12,000-15,000 Word families |
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What does research rank as the most important listening barrier?
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Inattentiveness - lack of concentration
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How would time be a significant source of noise in our culture?
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While we listen to a lecture or report we might also be working on an overdue project, or texting, or reading the paper.
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What is internal noise?
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Noise that comes from our own self esteem - Intrapersonal comunication set the stage for listening and other communication, and its smart to remind ourselves that all communication begins with self.
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What is external noise?
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Interferes with our concentration - might be a siren, the ringing of a phone, a hot room, etc.
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How many words can the human mind process per minute? How many words does the average human say? How much "slippage" occurs?
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Humans can process 500 words per minute, but people only talk at 140 words per minute, so there is a 360 word per minute slippage that occurs.
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How can we work harder to comprehend information?
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1. consciously make the choice to remember
2. Create a visual picture of the message you want to remember 3. associate the message with something familiar to you 4. Repeat and discuss the message to yourself or others |
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What are mneonic devices?
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Devices that are used to make acronyms.
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What are the two ways to improve memory that will help in preparing for the comprehensive listening role?
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1. Be motivated: Have a strong desire to remember
2. Focus your concentration on remembering |
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What are the three ways taking notes help us remember more things than not taking notes?
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1. note taking helps us focus our concentration by increasing our involvement and attention
2. note taking raises our awareness of the structure of the message - helps us visualize the flow of the message 3. Note taking is that message we review and study, after the message is completed. |
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Why is questioning a part of active listening?
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Its helps us ensure accuracy of meaning and help remember messages, it clarify messages, and gives the sender a change to correct unintended and confusing information.
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When we listen to detect, what do we listen to?
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We listen to smells, tastes, visual inputs, sounds, and touches. The purpose is to listen to detect - detect and identify the source of the message without evaluation
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What are the four valuable listening to detect guidelines?
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Observe intensely and remain objective
Put the pieces together Be energized and relentless in your search for information Use your right brain to try to imagine what the information might mean |
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What are the top ten guidelines to help us in listening comprehensively?
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1. Find positive aspects about the subject
2. Focus on the content of the message and avoid critiquing the speaker or the delivery 3. Stay relaxed and Calm 4. Listen for ore than the facts 5. Listen for larger meanings 6. make your attending behavior genuine 7. When possible, minimize distractions 8. Attept the challenge of difficult aterial 9. Be open-minded about eotional words 10. Use the time differential between listening and speaking effectively. |
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In the therapeutic role, the main concern is what?
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The sender's expression of feelings. This role focuses completely on the sender
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What is empathy?
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The degree to which the listener becomes a rational and emotional mirror that invites the troubled speakers discussion of a problem without being judgmental.
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What is Therapeudic listening?
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A holistic, positive, non-judgemental process. The listener attends with empathy to the sender's verbal and nonverbal messages to gain understanding, synthesis, and understanding of the sender's situation.
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What are the 7 guidelines to therapeutic listening?
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1. Allow time to think
2. Short responses are usually best 3. Responses should be adapted to the speaker, by trying to share the emotional tone or climate 4. We need to decide when it is tie to end the interaction 5. Be sensitive to shifts in listening roles 6. Avoid the impulse to talk 7.Protect your privacy |
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Why is Time and Availability important to a therapeutic role?
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Listener must be in a position where they can sit down are really listen, listening is more productive when it is not contending with time factors or hurried mannerisms.
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Confidential Environment - why is this important to therapeutic listening?
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Environment where the listener and sender feel safe from anyone having the ability to overhear or eavesdrop on the conversation
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Why is listener reaction important to therapeutic listening?
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Listeners who are not in a hurry, is not too emotionally involved, and avoids judging, as well as accept emotions that aren't always rational are the best therapeutic listeners.
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How does the side matter when listening to therapeutic listening?
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The sender always believes that the listener is on his or her side. If they do not make a judgment, it will be in the sender's benefit if advice is given.
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