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36 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Inner Speech |
a. Egocentric b. Silent c. Compressed Syntax d. Semantic Embeddedness |
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Shifting Focus |
1. Monitor your behavior 2. Listen to understand, not to refute 3. Ask others |
Interrupt to let one know that you're thinking. |
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Patterns of Organization |
a. Chronological: time sequenced b. Topical: all options are relatively equal c. Spatial: inside out \\ outside in d. Order of importance e. Problem-Solution |
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Note taking Systems |
a. Concept vs. Fact method b. Outline Method c. Precis d. Mapping |
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Type of Empathy |
a. Cognitive b. Perceptive c. Behavioral |
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Components of Behavioral Empathy |
- Open body orientation - Eye contact - Body tension & movement - Minimal reinforcement |
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Cost Benefit Ration |
Getting more benefits than what its costing you. Both people are trying to become better listeners. |
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Considerations in Interpretation of Nonverbal Cues |
- Understanding person - Intentionality - 60-65% carried nonverbally
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Regions of the Face/Judging Emotions |
1. Eyebrows & Forehead (listening) 2. Eyelids & Bridge of nose (distrusts) 3. Nose, Cheeks, Mouth, and Jaw |
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The more emotional, the more touch. True or False? |
True |
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Volume is measured in? |
Db (decibels) |
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Pitch is measured in? |
Fq (frequency) \\ sarcasm |
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The longer & thicker your vocal chords vibrate slower and have a lower pitch. True or False? |
True |
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Examples of Defensive Behavior |
- evaluation: judging - control: getting others to do what you want - strategy: manipulation - neutrality - superiority: better than everyone else - certainty: what you think is right |
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Examples of Supportive Behavior |
- descriptive: non evaluating language - problem orientation: negotiating/compromising - spontaneity: direct and honest - empathy: how the person feels/felt - equality: everyone s equal - provisional-ism: willing to listen w/o your own perceptions included |
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Elements of Persuasion |
Speaker, Initial, Derived, and Terminal Credibility |
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Speaker Credibility |
Judging a a speakers character. #charisma |
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Initial Credibility |
Based on what you think of a person before actually knowing them. |
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Derived Credibility |
How trustworthy they are, their delivery, their overall dynamic while speaking |
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Terminal Credibility |
Judging credibility after you've talked/ got to know someone |
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Fact vs. Opinion vs. Infrences |
Fact: something verifiable, direct observation Opinion: continually modified, beyond what's observed Inference: interpretation of a fact, a guess |
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Inductive Reasoning |
Argument that says what is true of a few instances is true generally |
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Deductive Reasoning |
Argument that says what is true generally is or will be true in a specific instance |
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Cause Effect Reasoning |
Argument that says one action/condition caused will cause another |
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Comparison Reasoning or Literal Analogy |
What is true in one case is or will be true in another |
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Compelling Reasoning |
Advantages outweigh the disadvantages |
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Begging the Question |
Never really getting to the point. Talking in circles |
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Hasty Generalization |
Fallacy that makes claims from insufficient or unrepresentative examples. |
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Post HOC |
Chronological fallacy |
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Ignoring the Issue |
Ad homonym Ignoring a person because you don't like them |
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Propaganda Devices |
Name calling: "liar", "lazy", etc. Card stacking: representing one side of issues The Bandwagon: truth by popular opinion Glittering Generality: generalizing everything Testimonial: story from a well known person Doublespeak: vague, unclear terminology |
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Assertive Response Style |
Learned skill that works on problem solving |
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I vs. YOU Language |
I- nonjudgmental
YOU- judgmental |
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EMPATHY vs. INDEREENCE |
Empathy- encourages honest, two way interaction
Indifference- makes a person feels worthless |
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PROVISIONALISM vs. CERATINTY |
Provisionalism- suggests things that might work
Certainty- tell them what they did wrong |
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Space & Communication |
Intimate- less than 3ft
Personal- 3- 7ft
Social- 7- 12ft |
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