Licence Controller Qualification (New Zealand)

Front 1

The manager on duty in respect of licensed premises is responsible for? (2)

Back 1

1. The conditions of the Licence
2. The conduct of the premises - with the aim of reducing liquor abuse

Front 2

The Sale of Liquor Act 1989
The objective of the act is?

Back 2

to establish a reasonable system of control over the sale and supply of liquor to the public, with the aim of contributing to the reduction of liquor abuse.

Hint 2

to establish a _________________ of control over the ________________ of liquor to the public, with the aim of contributing to the reduction of liquor abuse.

Front 3

The Sale of Liquor Act 1989
The principle of the act is?

Back 3

The sale of liquor to the public requires a licence.
(greater than 1.15% alcohol/vol)

Front 4

The Liquor Licencing Authority (LLA)

Back 4

National body set up within the Tribunals Divisions of the Justice Department, in Wellington.

Front 5

What are determined at LLA hearings? (4)

Back 5

1. Opposed applications for new or renewal of On, Off and Club licences and Managers’ Certificates.
2. Police and DLA’s applications for variation, cancellation or suspension of Liquor Licences and Managers’ Certificates.
3. Appeals of DLA decisions
4. Opposed applications for variation of conditions.

Hint 5

1. Opposed
2. Applications
3. Appeals
4. Opposed

Front 6

District Licencing Agency (DLA)

Back 6

Local Authority – City or District Council. District Agents for the LLA. Made up of district councillors and one is appointed as Liquor Licencing Inspector.

Front 7

What is the DLA responsible for? (6)

Back 7

1. Consider and determine applications for ON, OFF and CLUB licences.
2. Grant applications for renewal of ON, OFF and CLUB licences, or for the variation of conditions.
3. Consider and determine applications for temporary authority.
4. Consider and determine applications for special licences.
5. Grant applications for renewal of managers’ certificates.
6. Conduct inquiries and make reports required by the LLA.

Hint 7

1. Consider
2. Grant
3. Consider
4. Consider
5. Grant
6. Conduct

Front 8

Liquor Licencing Inspector Powers (2)

Back 8

1. Any inspector may at any reasonable time enter.
2. Shall carry a warrant of authority and evidence of identity, and shall produce those documents.

Front 9

Police (2)

Back 9

1. Report on all applications and monitor licenced premises to ensure compliance and report to the DLA or LLA.
2. Police have right of entry at any reasonable time.

Front 10

Medical Officer of Health (2)

Back 10

1. Interested in how the way the premise operates may affect the public health of the community. Interested in Host Responsibility and Alcohol Management Plan.
2. Host Responsibility

Front 11

Prohibited People (3)

Back 11

1. Minors.
2. Intoxicated Persons.
3. Unauthorised Persons.

Front 12

The only defence for a manger to have an intoxicated person on licenced premises is...

Back 12

...if the person is being kept safe and waiting for safe transport home.

Front 13

As a responsible compliant manager you must be able to show the authorities what action you are taking to safely remove this intoxicated person from your premises. This should involve: (5)

Back 13

1. They should not be served or drinking any alcohol.
2. Sit them away from other customers.
3. Get their friends to help keep them safe and quiet.
4. Ensure that they get into their transport safely.
5. Log all details in your incident book.

Front 14

Where must the following signage be displayed?
1. Licence
2. Duty Managers Name
3. Hours of Operation
4. Host Responsibility
5. Designation of Areas
6. Other signs required by licence
7. Prohibited persons, minors, intoxication

Back 14

1. Principle entrance
2. Prominently displayed
3. Visible from outside premise
4. Prominently displayed
5. Throughout premises
6. Prominently displayed
7. All points of sale

Front 15

Fine - Non compliance of the conditions of the licence (section 165)

Back 15

Licensee $20,000 + up to 7 days suspension.
Manager $20,000

Front 16

Fine - Allowing a person to become intoxicated (section 167)

Back 16

Licensee: $10,000 + up to 7 days suspension.
Manager $10,000

Front 17

Fine - Selling or supplying any liquor, or allowing liquor to be sold to minors (section 155)

Back 17

Licensee: $10,000 + up to 7 days suspension.
Manager $10,000

Front 18

Fine - Selling alcohol to an already intoxicated person (section 171)

Back 18

Licensee: $10,000 + up to 7 days suspension.
Manager $10,000

Front 19

Fine - Allowing a person on premises after hours (section 171)

Back 19

Licensee: $10,000
Manager: $10,000

Front 20

Fine - Allowing an intoxicated person to remain on licenced premises (section 168)

Back 20

Licensee: $4,000
Manager: $4,000

Front 21

Fine - Encouraging excessive consumption (section 154A)

Back 21

Licensee: $5,000
Manager: $5,000

Front 22

Fine - Allowing drunkenness or disorderly conduct on licenced premises (section 168)

Back 22

Licensee: $4,000
Manager: $4,000

Front 23

An Unauthorised Person is:

Back 23

Anyone whom you are not authorised to sell or supply liquor to under the authorisations section of the licence or any of the conditions of the licence.

Hint 23

eg. A non-club member or anyone after hours.

Front 24

Host Responsibility Policy (5)

Back 24

1. Food.
2. Low and no-alcoholic alternatives.
3. Transport options.
4. Prevention of sales to prohibited people.
5. Responsible service.

Front 25

Server and Duty Managers Responsibilities to the Community (7)

Back 25

1. Maintain peace and quiet RMA.
2. Not have disorderly people leaving premises.
3. Not allow intoxication and disorderly behaviour.
4. Not allow drink driving and encourage safe transport.
5. Ensure responsible promotion of alcohol.
6. Do not raffle alcohol.
7. Do not have drinking games.

Front 26

Server and Duty Managers Responsibilities to Self and Others (4)

Back 26

1. Health and Safety in Employment Act.
2. Smoke free workplace.
3. Compliance with Fire services act to ensure safety for all staff and customers.
4. Avoid fines, penalties and convictions from breaches of the sale of liquor Act.

Front 27

Server and Duty Managers Responsibilities to the Business and the Licensee (3)

Back 27

1. Avoid fines, penalties and convictions from breaches of the sale of liquor Act.
2. Maintain a positive reputation and support from community.
3. Do better business.

Front 28

Server and Duty Managers Responsibilities to the Customer (4)

Back 28

1. Safe place to enjoy.
2. Smoke free environment.
3. Ensure they know the food, non/low alcohol alternatives and transport options.
4. No promotion of cheap alcohol.

Front 29

Responsible management of sale and supply of liquor provides the following benefits to the Community (5)

Back 29

1. Safer community environment.
2. Reduction in violence.
3. Reduction in drink driving.
4. Reduction in underage drinking.
5. Lower health costs.

Front 30

Responsible management of sale and supply of liquor provides the following benefits to the Server, Manager and Licencee (3)

Back 30

1. Safer work environment.
2. Reduction with dealing with intoxicated and disorderly patrons.
3. Happy patrons equal repeat business – repeat business attracts new business, this results in higher profits and everyone keeps their jobs.

Front 31

Responsible management of sale and supply of liquor provides the following benefits to the Customer (3)

Back 31

1. Being in a safe environment.
2. Reduced risk of short and long term health problems associated with excessive alcohol consumption.
3. Social interaction.

Front 32

Responsible management of sale and supply of liquor provides the following benefits to the Police (2)

Back 32

1. Reduction in alcohol related crimes eg drink driving, violence and sexual assaults etc.
2. More time and resources could be spent in other areas of the community where police are required.

Front 33

Five keys to Host Responsibility

Back 33

1. Food
2. Low and non-alcoholic alternatives
3. Transport options
4. Responsible service
5. Prevention of sales to Prohibited People.

Front 34

Acceptable forms of ID (3)

Back 34

1. New Zealand Drivers Licence.
2. Passport.
3. HANZ 18+ Card.

Front 35

Toxicity of Alcohol - Four techniques to assess the level of intoxication in someone.

Back 35

1. Talk to them
2. See how fast they are drinking
3. Listen to staff concerns
4. Follow the alcohol assessment plan

Front 36

Ways to slow alcohol absorption rate? (4)

Back 36

1. Food and low or non-alcoholic drinks
2. Slow service down
3. Improve the mood
4. Environment - give them something to do.

Front 37

How do you remove a prohibited person from a licenced premise? (7)

Back 37

1. Verbally communicate why you are removing them.
2. Use confident body language, do not get violent or aggressive.
3. Involve security personnel if necessary.
4. Contact the police if required.
5. Issue a trespass notice if necessary.
6. Log all details in the incident book.
7. If the prohibited person is with a group, ask their friends to assist with their removal.

Front 38

The Manager on Duty must ensure all staff are well trained and knowledgeable about what? (6)

Back 38

1. Sale of Liquor Act
2. The establishments alcohol management plan (Host Responsibility Plan)
3. Minors giving false ID
4. Assessing intoxication
5. Selling spirits in a vessel bigger than 500mls
6. Unauthorised sale and supply after hours – no staff beverages after your operating hours.