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16 Cards in this Set

  • Front
  • Back
Morality
A social system of conforming to established standards of right and wrong.
Ethics
Are principles of conduct governing an individual or a group.
Legal Rights
Rights that are protected by law.
Ethical Standards
The accepted set of rules for proper personal and professional conduct.
Patient's Bill of Rights
Consists of guidelines that health care staff must follow to ensure that patients are protected in the hospital.
AHA
American Hospital Association
Created a brochure that explains what patients can expect during a stay in a hospital.
OBRA
Omnibus Budget Reconciliation Act of 1987.
Federal agency that provides additional rights for home health care clients and residents of long-term care facilities.
Residents' Rights
Rights for home health care clients and residents of long-term care facilities provided by OBRA regulations.
HIPAA
Health Insurance Portability and Accountability Act
A privacy rule to protect personal health information.
Privacy
Freedom from intrusion of any kind.
Ombudsman
A person with legal training who supports the health, welfare, safety, and rights of residents in long-term care facilities.
Grievance
A formal complaint
An active listener uses 3 techniques which are?
Reflection
Restatement
Clarification
Exploitation
Taking advantage of patients.
Coercion
Trying to force patients to do something against their will.
Dilemma
A situation in which it is hard to decide the right thing to do.