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99 Cards in this Set
- Front
- Back
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cooperation
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group of people working together all doing the same type of work to accomplish a job, can accomplish work faster, but work isnt better
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collaboration
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group of people working together to achieve a common goal via feedback & iteration. work is better than individual's
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for a collaboration to work, members must provide and receive _____ feedback
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critical
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some important characteristics of effective collaborator
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enthusiastic
open-minded and curious speaks mind timely willing to do difficult tasks perceptive listener good with messages low maintenance follows thru zeal thinks differently |
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least important characteristics of effect collaborator
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organized
immediately liked earned trust experience skilled presenter gregarious/dynamic previously known established reputation |
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guidelines of giving/receiving critical feedback
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specific
offer suggestions avoid personal comments strive for balance question emotions dont dominate commitment |
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3 criteria for successful collaboration
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successful outcome
growth in team capability meaningful and satisfying experience |
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4 primary purposes of collaboration
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become informed
make decisions solve problems manage projects |
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goal of informing is to _____
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ensure that team members are conceiving information in the same way
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the 3 different levels of decision making are _______
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operational, managerial, and strategic
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operational decision making
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day-to-day activities
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managerial decision making
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allocation and utilization of resources
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strategic decision making
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broad-scope, organizational issues
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structured decision process
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understood and accepted method for decision making (a formula)
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unstructured decision making
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no agreed-on decision-making method (predicting future)
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operational decisions are usually ______ and strategic decisions are usually _____
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structured, unstructured
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problem
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perceived difference between what is and what ought to be
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problem solving tasks
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define problem
identify solutions specify evaluation criteria evaluate alternatives select alternative implement solution |
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4 steps to managing projects
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starting, planning, doing, finalizing
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3 steps to starting (managing a project)
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set team authority, project scope, and budget
form team establish roles |
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2 steps to planning (managing a project)
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determine tasks/dependencies
revise budget |
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5 steps to doing (managing a project)
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perform tasks
manage tasks/budget solve problems reschedule tasks document/report progress |
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3 steps to finalizing (managing a project)
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determine completion
prepare archival documents disband team |
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5 components of collaboration information systems
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hardware
software data procedures people |
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hardware
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the cloud
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software
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email/text
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project data
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data that is part of the collaboration's work product (design docs)
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project metadata
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data used to manage project (schedules, budgets)
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procedures
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specify standards, policies, and techniques for work
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people
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most important component
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primary communication functions of collaboration info systems
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feedback, promote team growth, increase team satisfaction
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primary content sharing functions of collaboration info systems
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iteration (tracks many versions of many docs), follow budget and timeframe
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collaboration tool
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program component of a collaboration system; must be surrounded by other 4 IS components to be useful
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synchronous communication
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occurs when all team members meet at same time
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2 ways for single location synchronous communication
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face to face or virtually
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4 ways for multi location synchronous communication
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conference calls, video conferencing, webinars, screen sharing, chatrooms
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asynchronous communication
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when team members dont meet at same time
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ways for asynchronous communication
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email, discussion forums, team surveys
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social media
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use of information technology to support the sharing of content amongst networks
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social media information system (SMIS)
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info system that supports the sharing of content amongst networks
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social media is a convergence of ______
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psychology, sociology, computer science, MIS, marketing, and organization theory
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3 roles of a SMIS
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user communities, sponsors (FB/twitter icons at bottom of page), application providers
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viral hook
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inducement that causes someone to share an ad, link, file, pic, movie, etc.
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SMIS hardware
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any computing device (computer, phone) and cloud-based servers
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SMIS software
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browsers, develop own, process thru NoSQL or other DBMS
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SMIS data
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content data (data & responses to data)
connection data (relationship data) SM application providers |
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SMIS procedures
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informal for users
sponsors create & manage content |
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SMIS people
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sponsers are key users
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2 types of communities
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defenders of belief, seekers of truth
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social media in sales & marketing
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customers create own relationship with company
defenders of belief sell products using peer to peer recommendations risks include loss of credibility and public relations |
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social media in customer service
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truth seekers solve problems and support customers
risk is loss of control |
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social media in in/outbound logistics
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truth seekers provide better solutions
loss of privacy is risked |
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social media in manufacturing/operations
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crowdsourcing
enterprise 2.0 SLATES Folksonomy Risk is no control over efficiency/effectiveness |
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crowdsourcing
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dynamic social media process of employing users to participate in product design
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enterprise 2.0
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application of social media to facilitate the cooperative work of people inside organizations
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SLATES
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Search for content
Links to enterprise sources Authoring - create content (blogs, wikis, etc.) Tags - flexible tagging results in folksonomies of content Extensions - using usage patterns to offer content (pandora) Signals - pushing content to users based on subscriptions/alerts |
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folksonomy
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content structure that emerged from the processing of many user tags
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social media in human resources
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used for finding employees and communication
risks concern errors and credibility loss |
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capital
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investment of resources for future profit
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human capital
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investment in human knowledge/skills
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social capital
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investment in social relations with expectation of returns in marketplace
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4 values of social capital
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information
influence social credentials personal reinforcement |
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use social networking to increase _____
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# of relationships, strength of relationships, assets of relationships
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social capital is more _____ than _____
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multiplicative than additive
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hyper-social organization
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organization that uses social media to transform its interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities
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4 pillars of hyper-social organization
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consumers become humans
market segments become tribes channels become networks structure and control become messiness (structured to dynamic) [SEAMS] |
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SEAMS
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Sense communities
Engage in relationships Activate connection with communities Measure success in terms of social capital Storytelling - publicize success |
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active lurker
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someone who reads, consumes, and observes activity in one social medium and broadcasts it in some other medium
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web 2.0
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loose grouping of capabilities, technologies, business models, and philosophies
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mashups
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when output from 2+ websites is combines into single user experience (google maps)
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adwords software
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vendors pay a certain amount for particular search words (pay google to be first result for keyword search)
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adsense
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google searches an organization's website and inserts ads that match content on that site
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2 rules of social media engagement
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be transparent (honest)
be open and above board (accept mistakes and fix them) |
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user generated content (UGC)
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content on your SM site that is contributed by nonemployee users
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4 major sources of UGC problems
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junk solutions
inappropriate content unfavorable reviews mutinous movements |
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3 ways of responding to UGC problems
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do nothing if it's reasonable
respond delete |
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5 functions of IS department
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accomplish goals and strategy
manage outsourcing relationships protect information assets develop, operate, maintain computing infrastructure develop, operate, maintain applications |
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organizational structure varies depending on the organization's _______
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size, culture, competitive environment, industry, etc.
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common title of principal manager of IS department?
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chief information officer (CIO)
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5 groups under CIO
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technology
operations development outsourcing relations data administration |
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4 steps to planning use of IS
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align information systems with strategy
communicate issues to exec's develop/enforce priorities within department sponsor steering committee |
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outsourcing
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process of hiring another organization to perform a service. done to save costs, gain experience, and free management time
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strategy
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long term direction and scope of an organization to achieve competitive advantage
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decision making
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process of selecting a course of action from multiple options
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5 decision making steps
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define problem
gather data develop alternatives rate alternatives make decision |
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major winners of web 2.0
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google, amazon, ebay
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major winners of traditional processing
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microsoft, oracle, SAP
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web 2.0 software is free (t/f)
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true
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traditional processing software is free (t/f)
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false
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organic interfaces and encouraged mashups are aspects of web 2.0. (t/f)
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true
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controlled fixed interfaces are aspects of traditional processing. (t/f)
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true
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reactive IT focuses on _____
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today's priorities
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strategic IT focuses on ____
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desired business outcome
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SWOT analysis
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strengths
weaknesses opportunities threats |
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spreadsheet model (3 points)
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mathematical model
describes current situation course of action |
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2 model types
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descriptive - show current state
prescriptive - help in decision making |
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5 spreadsheet components
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inputs
outputs decision variables formulas relationships |
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5 characteristics of good spreadsheet
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accuracy
clarity flexibility efficiency documentation |
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principles of good spreadsheet
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named ranges
comments/text boxes choose typography color for emphasis use data validation rules |
