Learning How To Manage The Health Care Organization

Front 1

Forecast

Back 1

Project trends and needs which the facility management must meet in the future

Front 2

Plan

Back 2

Deciding what needs to be done and makes a set of plans to accomplish it

Front 3

Budget

Back 3

Project cost and establishes categories with dollar amounts for each

Front 4

Organize

Back 4

Once a plan has been made, decide how to structure a suitable organization to implement the plan and put it into action.

Hint 4

This will include the number of people need for the staff and the materials with which to build or to work.

Front 5

Staffs

Back 5

Attempts to find the right person for each defined job

Front 6

Direct

Back 6

Provide direction though communication to each employee, who thereby learns what is expected

Hint 6

Preliminary training and ongoing supervision

Front 7

Evaluate

Back 7

Judges the extent to which the organization is accomplishing its goals

Front 8

Controls Quality

Back 8

Take steps to assure that the goals are accomplished and that each job is done as planned

Front 9

Innovate

Back 9

Leads the staff to develop new ideas that enable the facility to enhance its attractiveness to the community served

Front 10

Market

Back 10

Assures that the facility successfully attracts and admits {to the extent feasible} the person it seeks to serve

Front 11

Upper-Level Management

Back 11

Responsible for overall functioning of the facility, normally interacting directly with the board of directors and/or owners and multiple inspectors.

Hint 11

This person (persons) is responsible for formulating policies that will be applied to the entire facility. The NHA is an example of Upper-Level Management.

Front 12

Middle-Level Management

Back 12

Interfaces with upper-level and lower-level managers however normally does not make policies affecting the entire facility.

Hint 12

Does however make decisions on policies for managers responsible to her/him.

Front 13

Lower-level Management

Back 13

Direct supervisory responsibilities for the staff who do the actual work

Hint 13

i.e. The nurses aide who physically takes care of the residents

Front 14

Line Authority

Back 14

A person who is empowered by the administrator to make decisions for the organization has....

Front 15

A Line Position

Back 15

Manager empowered to make decisions on behalf of the administrator

Hint 15

i.e. the director of nursing

Front 16

A Staff Position

Back 16

Advisory role with no decision making power

Hint 16

i.e. an accountant in a business office

Front 17

Leading By Walking Around-LBWA

Back 17

Allows the administrator to assure him/herself that facility resources and finances are successfully being used to best meet the needs of the residents

Hint 17

This is a part of the quality assurance process set by the facility, corporate, and payers such as Centers for Medicare and Medicaid Services (CMS).

Front 18

3 Basic Questions of Management Theory

Back 18

1) Where are we now?
2) Where do we want to go?
3) How do we get there?

Front 19

Basic Functions of Administrators

Back 19

•Forecasting
•Planning
•Budgeting
•Organizing
•Staffing
•Directing
•Evaluating
•Controlling Quality
•Innovating
•Marketing

Front 20

Tom Peters' 4-part scheme of management's role

Back 20

1) Care of Customers (residents)
2) Constant Innovation
3) Turned-On People
4) Leadership

Front 21

Control of Quality

Back 21

The process of asking if the work accomplished (actual output) by the facility is up to expected standards and, if not, taking corrective actions to remedy the problem.

Front 22

Policies and Plans of Action

Back 22

The guidelines the administrator uses to compare the output (e.g., actual patient care or financial results achieved) with the expected (i.e.,The policies and plans of action developed and put into operation by the facility).