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11 Cards in this Set
- Front
- Back
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AQL
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Acceptable Quality Level is a practice between customers and supplier that allows suppliers to deliver a certain percentage of rejects by paying penalties
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Ask Why Five Times
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A common sense principle of determining the root cause of a problem.
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Check Gembutsu
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Examining tangible object in gemba when attempting to determining the root cause of problems.
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Conformance
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An affirmative indication or judgment that a product or service has met the requirements of a relevant specification, contract, or regulation.
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Control Chart
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A chart with upper and lower control limits on which values of some statistical measures for a series of samples or subgroups are plotted. The chart frequently show a central line to help detect a trend or plotted values toward either control limit.
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Cost
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When used in the contest of QCD, the word cost usually refers to cost management, and not cost cutting. Cost management refers to managing various resources properly, and eliminating all sorts of muda in such a way that overall cost goes down.
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Cross-Functional Management
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An interdepartmental management activity to realize QCD
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Cycle Time
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The actual time taken by an operator to process a piece of product. (See takt time.)
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Delivery
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When used in the context of QCD, the word DELIVERY refers to meeting both the delivery as well as the volume requirements of the customer.
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"Don't Get It, Don't Make It, Don't Send It"
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A commonsense slogan to be implemented in GEMBA that puts into practice the belief that quality is the first priority in any program of QCD, for example, don't accept inferior quality from the previous process, don't make reject in one's product, and if a reject has been produced, don't knowingly send it to the next process.
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Failure Tree Analysis
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is used to analyze and avoid in advance any safety and reliability problems by identifying cause-and-effect relationships and probability of problems by using the tree diagram
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