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27 Cards in this Set
- Front
- Back
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Who came up with 4 absolutes of quality management? |
Philip B. Crosby
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Who said "Quality is conformance to requirements" |
Philip B. Crosby |
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Who came up with the 14 step approach to quality improvement? |
Philip B. CROSBY |
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Who came up with 14 obligations of top management? |
Edwards Deming |
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Who came up with 7 deadly diseases that management can cure? |
Edwards Deming |
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Who was given credit for "total quality control" while he was at GE? |
Armand Feigenbaum |
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Who named the Japanese method, CWQC. (Companywide Quality Control)? |
Kaoru Ishikawa |
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Who wrote NEXT OPERATION AS CUSTOMER and why? |
Kaoru Ishikawa came up with "Next operation as customer" came from workers who were defensive of people checking on on their work. |
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The fishbone was also called what? |
Ishikawa Diagram in Kaoru Ishikawa's honor. |
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WHO WAS THE FOUNDER OF THIRD WAVE OF THE INDUSTRIAL REVOLUTION? |
Edwards Deming |
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THE QUALITY TRILOGY INVOLVES WHAT AND BY WHOM? |
Joseph Juran came up with the Juran TRILOGY. Involves: Quality Planning Quality Control Quality Improvement |
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WHO SAID THAT QUALITY IN AMERICA NEEDS TO IMPROVE AT A REVOLUTIONARY RATE? |
Joseph Juran |
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WHO CAME UP WITH ASSIGNABLE VS. CHANCE CAUSE? |
Walter Shewhart |
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WHO CAME UP WITH STATISTICAL CONTROL CHARTS? |
Walter Shewhart |
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WHO IS THE FATHER OF QUALITY ENGINEERING? |
Genichi Taguchi |
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WHO SAID "QUALITY IS RELATED TO THE FINANCIAL LOSS TO SOCIETY CAUSED BY A PRODUCT DURING ITS LIFE CYCLE?" |
Genichi Taguchi |
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WHY WAS GENICHI TAGUCHI'S SYSTEM SO APPEALING? |
It was a complete system. The system started with the product concept and continued into product design, and into into the manufacturing operations. |
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ACCORDING TO GENICHI TAGUCHI WHY IS ROBUSTNESS IMPORTANT? |
Robustness derives from consistency. Robust products and processes are insensitive to variables that are ill-controlled or uncontrollable. |
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WHO INTRODUCED SIX SIGMA AT MOTOROLA? |
Bill Smith |
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WHO DEVELOPED THE INITIAL FOUR- STEP SIX SIGMA STAGES? |
Bill Smith |
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What were the original FOUR-STEP SIGMA STAGES? BY WHOM? |
Measure Analyze Improve Control Created by Bill Smith. |
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WHO WAS THE MAIN ARCHITECT OF THE SIX SIGMA MOVEMENT? |
Mike Harry |
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WHO CAME UP WITH THE TERM BLACK BLACKS FOR STATISTICALLY TRAINED PROBLEM SOLVING EXPERTS? |
Mikel Harry and Unisys plant manager. |
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WHO PROVIDED TRAINING AND CONSULTING FOR SIX SIGMA METHODOLOGY? |
Forrest Breyfogle II |
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WHOSE SYSTEM APPLIES THE PRINCIPLES OF STRATEGIC PLANNING, METRICS, ISO 9000, THEORY OF CONSTRAINTS, LEAN, AND PROCESSES IN CONJUCTION WITH SIX SIGMA. |
Forrest Breyfogle |
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WHO IS THE "FATHER OF SIX SIGMA: AND WHO IS THE "GODFATHER OF SIX SIGMA?" |
Father - Bill Smith Godfather - Mikel Harry |
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Testing |
Testing this repeat Repeats |
