Leadership

Front 1

What are the characteristics of effective counseling?

Back 1

1. Purpose
2. Flexibility
3. Respect
4. Communication
5. Support

Front 2

Explain the advantages of Directive counseling.

Back 2

 Quickest method.
 Good for people who need clear, concise direction.
 Allows counselors to actively use their experience.

Front 3

Explain the disadvantages of Directive counseling.

Back 3

 Doesn't encourage subordinates to be part of the solution.
 Tends to treat symptoms, not problems.
 Tends to discourage subordinates from talking freely.
 Solution is the counselor's, not the subordinate's.

Front 4

Explain the advantages of Non-Directive counseling.

Back 4

 Encourages maturity.
 Encourages open communication.
 Develops personal responsibility.

Front 5

Explain the disadvantages of Non-Directive counseling.

Back 5

 More time-consuming
 Requires greatest counselor skill.

Front 6

Explain the advantages of Combined counseling.

Back 6

 Moderately quick.
 Encourages maturity.
 Encourages open communication.
 Allows counselors to actively use their experience

Front 7

Explain the disadvantages of Combined counseling.

Back 7

 May take too much time for some situations

Front 8

What are some examples of Event counseling?

Back 8

1. Instances of superior or substandard performance.
2. Reception and Integration Counseling.
3. Crisis Counseling
4. Referral Counseling
5. Promotion Counseling
6. Separation Counseling

Front 9

What are the 4 stages of the Counseling Process?

Back 9

1. Identify the need for counseling.
2. Prepare for counseling.
3. Conduct counseling.
4. Follow up.

Front 10

What are the steps required to prepare for counseling?

Back 10

 Select a suitable place.
 Schedule the time.
 Notify the subordinate well in advance.
 Organize information.
 Outline the counseling session components.
 Plan the counseling strategy.
 Establish the right atmosphere.

Front 11

A counseling session consists of what 4 basic components?

Back 11

 Opening the session.
 Discussing the issues.
 Developing the plan of action.
 Recording and closing the session.

Front 12

What is counseling?

Back 12

the process used by leaders to review the subordinate’s
demonstrated performance and potential.

Front 13

How many human needs are there?

Back 13

4 (Physical, Social, Security and Higher (Religious))

Front 14

What is tact?

Back 14

A keen sense of what to do or say in order to maintain good relations with others and to avoid offense

Front 15

What is communications?

Back 15

Communications is the flow or exchange of information and ideas from one person to another.

Front 16

Faulty communications causes most problems. True or false?

Back 16

True

Front 17

Leaders should seek to develop and improve what three leader counseling skills?

Back 17

1. Active Listening
2. Responding
3. Questioning

Front 18

To ensure that they understand the message sent to them, the receiver should send what back
to the transmitter?

Back 18

Feedback

Front 19

What are the qualities of an effective counselor?

Back 19

1. Respect for subordinates
2. Self-awareness
3. Cultural awareness
4. Empathy
5. Credibility

Front 20

In communications, your exchange of information has three important parts. What are they?

Back 20

1. Message
2. Content
3. Context

Front 21

Name some good conditions that make for good discipline

Back 21

 High performance standards
 Loyalty to superiors and subordinates
 Competitive activities
 Tough training
 Open channel of communications

Front 22

What course of action should a supervisor take when a subordinate has been performing below his/her usual standards?

Back 22

1. Counsel about substandard performance.
2. Attempt to define the problem with the Soldier.
3. Afford opportunity and time to solve the problem.
4. Make a written statement of counseling.

Front 23

What are the stresses that influence behavior?

Back 23

 Fear
 Hunger
 Illness
 Anxiety
 Fatigue

Front 24

By neglecting the welfare of your Soldiers, you will probably do what?

Back 24

Lose their respect and loyal cooperation

Front 25

When is the directive approach in counseling most likely to be used?

Back 25

When time is short; when the LEADER knows what to do; when the counseled Soldier has limited
problem-solving abilities.

Front 26

Is it a requirement that a leader counsel his/her subordinates?

Back 26

Yes. A leader who neglects to counsel his subordinates is negligent in his performance of duty

Front 27

Is performance counseling limited to bad performance?

Back 27

No. Counseling may also be for good performance

Front 28

What are some counseling techniques leaders may explore during the nondirective or
combined counseling approaches?

Back 28

1. Suggesting Alternatives
2. Recommending
3. Persuading
4. Advising

Front 29

What are some techniques leaders may use during the directive approach to counseling?

Back 29

1. Corrective Training
2. Commanding