Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/17

Click to flip

17 Cards in this Set

  • Front
  • Back
differences between 20 & 21 century in nsg
20th-fixed service, functional, institutional, late stage, process-driven
21st-fluid service,flexible mobile outcomes-driven
autocratic/authoritative
determines policy & makes all the decisions
democratic/participative
encourages staff participation
laissez-faire
does not provide guidance or direction
planning
what is the right thing to do
organizing
identifying the management structure to accomplish work
staffing
have qualified people accomplish work
directing
encourages employees to accomplish goals
controlling process
performing employee performance appraisals
stages of change
unfreezing-gathering info
moving stage-implementing change
unfreezing-change no longer new
reward power
ability to reward others for complying
coercive power
bsed on fear of punishment
legitimate power
official position
referent power
admired leader
expert power
based on knowledge,skills & info
informatin power
based on persons possession of info needed by others
connection power
based on persons relatinship or affiliatin with other people