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18 Cards in this Set
- Front
- Back
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Conflict Styles
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competing/forcing
accomodating-satisfy concerns of others compromising/negotiating avoiding collaborating |
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Social Capital, Social Network, Social Network Maps
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social capital-collective value one can gain from ones social network, can yield benefits like jobs, internships
social networks-connections you gain people who know people etc. jobs, grades, friends, connections facebook-linked in |
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strategies for dealing with meeting issues
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arguer- keep your cool
late comer-always start on time even if everyone is not there, never recap side convo- ask person talking what their opinion is on an issue, move next to them when talking people not talking-ask each person for their opinion overly talkative-ask for other peoples points complainer-explain why clown-there is limited amount of time you want |
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Decision making styles in meetings
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refer to ground rules (vote, consensus, compromise)
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constructing and facilitating a meeting agenda
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solicit discussion and information items 4-5 days ahead
assign time limits to items assign roles-notetakers, timekeeper -send out agenda 2-3 days before -setting the tone/start on time |
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preparation and delivery techniques for public speaking
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-introduce yourself, focus outward
-allow time for questions -make minimum time limit -interactions with the audience (give "pop quizzes") -tone of voice-slow, emotions eye contact and body language visual aids -practice/rehearsal, rehearse outward -you should be an expert on the subject- research |
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urgent/important matrix
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-interuptions ex. facebook,twitter, phone calls
-critical activities -activities that you could not have foreseen -activities that you put off until last minute -planning for highly important tasks well in advance -important goals -avoid distractions-not urgent or important |
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Prioritization
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-process of deciding the order in which tasks must be accomplished
-example: saying you want to study and clean before going out |
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resistance of change
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-fear of unknown
-selective perception -lack of info -habits -structural stability ex- not getting iphone when everyone else did |
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conflict/resolution strategies
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-agree on time to talk
-set standards use I- statements listen be specific |
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advantages and disadvantages of conflict
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-gives everyone a chance to voice an opinion
-picking sides -setting something |
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negotiation process
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-research other party
-set objectives -develop options -anticipate questions |
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bargaining
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-negotiating over who gets what share of a fixed "pie"
-zero-some -win-loose |
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change groups in diffusion of innovation
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-adopt that change
-following newest trends -innovators -early adoptions -early majority -late majority -laggards ex-getting the smartphone |
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8 stages of change
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1. sense of urgency
2. form a powerful guiding coalition 3.develop compelling vision and strategy 4. communicate vision widely 5. empower others to act on vision 6. generate short-term wins 7. consolidate gains 8. institutionalize changes in org culture |
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persuasion strategies
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credibility-trust, confidence
logical reasoning-cite logical reasons for them to behave as you wish emotional appeal-use language that touches their emotion |
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9 guidelines of politicking
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1. frame arguments and org goals
2. developing the right image 3. gain control of org. resources 4. make yourself appear indispensable 5. be visible 6. get mentor 7. develop powerful allies 8. avoid tainted members 9. support your boss |
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general etiquette, dressing for success, reception and dinner etiquette, electronic com.
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-opening doors, using titles to greet, firm handshakes, guests and hosts
-conservative suits, dark socks, polished shoes, no jewels, cologne -knee length pants, flats, suits (fiber) -electronic invitations, what to wear to an event included |
