Lcsw Processes And Procedures

Front 1

Case Management

Back 1

Collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates options to meet an individuals health needs through communication and available resources to promote quality, cost effective out comes.

Front 2

Case Management - role

Back 2

Advocate
1. Identifying engaging clien
2. Assessing the client's needs
3. Locating appropriate services
4. Planning how the services will be used
5. Linking the client to resources
6. monitoring the process used to achieve deisered targeted outcomes

Front 3

Case Management- practice

Back 3

Strength based been shown to be effective helping strategy as opposed to weakenss based forcusing on pathology and disease - PIE approach

Front 4

Case Management Functions

Back 4

1. on going assessment, evaluation to remain aware of client's needs
2. Develop. of overall case plan, focus progression and linkage services for client
3.linkage to serv, help overcome difficulties with accessing serv., and contact with serv., providers

Front 5

Advocacy

Back 5

the act to directly defend, intrvene, support or reccomend a corse of action on behalf of one or more indivduals

Front 6

Class Advocacy

Back 6

(Macro)Social action - an issue that represents the interests of a particular class of individuals

Front 7

Case Advocacy

Back 7

(Micro)Intervention between client and unresponsive system

Front 8

Case Management

Back 8

Seeking assurances from providers that client will receive all services needed or requested, even if services are not routine part of a provider's activities

Front 9

Indications of Case Advocacy

Back 9

1. Client unable to act on own behalf
2. An Agency or individual fails to provide services or benefits entitled to client
3. client expriences discrimination, race, gender, s.orientation, etc
4. deficiencies in serv. causing new or exarcerbating problems
5. Services humiliate or dehumanise client
6. existing polcies adverse impact on client
7. A group of clients common no services exist
8. unusual needs or services that do not exist
9. legal rights denied or violated
10. org or institu. policies have adverse impact on client

Front 10

Consideration before taking advocacy

Back 10

1. Clients needs intervention to bring about change in the environment
2. Extent in which client can be empowered

Front 11

Consideration when performing case management
General Consideration

Back 11

*Consider the change agent, target system, nature of the problem, and goal and authorization of the intervention
* emphasise communication and medaition, rather than power
*result of intervetion influenced by openness oftarget system and resources of change agent

Front 12

Consideration when performing case management
Assessing the Problem

Back 12

Start where client is - complete exploration and assessment and develop a contract to establish goals

Front 13

Consideration when performing case management
Designing Intervention

Back 13

What is the problem, what is the objective, target system, sanction, resourrce available, hoew responsive is target sys., level of intevention, object of the intervention, plan and method of inteven., what were results of previous advocacy effort

Front 14

Advocacy and Client self Determination

Back 14

Address client's interest, if client not interested don't pursue issue

Front 15

consultation

Back 15

process in which human services proffessional assists a consultee with work related problems within a client system

Front 16

Types of Consultation

Back 16

1 Organizational consultation - regard the whole aor structure and processes.
2. Mental health Consultation - 2 professionals one tries to help other maximise social, emotional develop. of client
3.behavioral consultation - using behavioral principles to resolve problem
4. Advocacy Consultant Foster the goals of specific disenfranchised groups

Front 17

Types of mental Health Consultation

Back 17

1. Client centered case consultation
2. Consultee centered consultation
3. Program centered administration consultation
4. consultee centered administration consultation

Front 18

Stages of Consultation

Back 18

1. Entry
2. Diagnosis
3. Implementation
4.Disengagement

Front 19

Consultation Vs. Related intervention

Back 19

1. Supervision - Supervisor has administrative responsibility and power over supervisee
2. Collaboration- 2 or more professionals work together to serve given client

Front 20

Social worker use of self in therapeutic relationship

Back 20

*Behaving authentically
*Social worker appropriate Self disclosure

Front 21

Authentic Responding

Back 21

*Providing positive feedback
*Describing a personal experience
*Offering insights, ideas and reactions related to the problem
*Expressing your feelings when a client has put you in an awkward position, or unreasonable behavior.

Front 22

Assertiveness is necessary for

Back 22

*Isuing directives
*Confronting a client to further therapeutic goals
*Interupting disfunctional interactions
*maintaining focus in an interview
*Openly addressing client anger
*Setting limits and saying no to a client

Front 23

Case Management

Back 23

Process of coordinating social work services and activities to more fully meet the needs of a client. Often involves case finding, multidimentional assessment, on going assessment of client's progress. Occurs in agencies and communities.

Front 24

Case Management practice

Back 24

Strength based practice shown to be effective in helping strategy

Front 25

Case Managing functions

Back 25

1. On going assessment, evaluation and contact
2. Development of overlal case plan
3.Linking a client to needed services
4. First hand monitoring of services provided to ensure effectiveness

Front 26

The role of a Casee Manager

Back 26

1. identifying and engaging the client
2. Assessing the client's record
3. Locating appropriate services
4.Planning how the services will be used
5.Linking the client to resources
6.Monitoring the process used to achieve desired outcomes

Front 27

Recording Procedures

Back 27

*Diagnostic summary recording (Hamilton) - on going psychosocial assessment. not commonly used
*Person Oriented Record - accountable and goal orietented documentation of interventions.
*SOAP charting - Subjective, Objective, Assessments and plan
* Standadized Forms
* process Recording - documenting word for word