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7 Cards in this Set
- Front
- Back
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Briefly discuss the role that downward & upward communication play to ensure good labour relationships in the workplace |
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What is the role of a shop steward |
-employee representation -employees need to be informed on matters that influence work life -to level power balance -2 roles=employee & shop steward |
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What is the role of a shop steward committee |
Both shop steward & committee -acts as mouthpiece -deals with day to day issues -ensure that arrangements are implemented -provides upward communication on matters like training -provides downward communication by informing employees about important decisions & instructions |
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What is the role of the workplace / supervisor |
-should understand the need of the shop steward to fulfil both roles -some regard SS as extremely valuable / will grant extended rights & could improve communication -some feel SS responsibilities should be done outside normal work hours & could lead to communication break down |
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Why are Grievance procedures important? |
-creates opportunity for upward communication -prevents grievances to develop -ensures that complaints are effectively dealt with by management -develops culture to solve problems internally -effective method to voice a complaint / grievance |
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Why are disciplinary procedures important to ensure fairness for both employee & employer? |
-creates opportunity for downward communication for employees -establish a uniform framework for disciplinary action -cod applies to all workers |
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Name the functions s of workplace forum |
-must seek to promote interests of all employees (TU or not) -must seek to enhance efficiency -entitled to participate in joint decision-making -entitled to be consulted by employer, with a view to reach consensus, about matters relating to the organisations functioning |
