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18 Cards in this Set
- Front
- Back
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sending and receiving messages and understanding and being understood
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communication
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a reaction or responce to what is said
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feedback
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repeating the speakers ideas or thoughts in your own words
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paraphrasing
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an agreement in which each side gives up some of its demands
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compromise
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check you accuracy
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monitor
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meaning expressed by facial expressions and body posture
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nonverbal communication
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pulling away from a volatile situation
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withdrawal
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a clash or struggle
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conflict
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thid party to solve disputes
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arbitrator
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to encourage group performance
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facilitate
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words you understand when you read them
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recognition vocabulary
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words you use in your speech
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active vocabulary
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an informal communication
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memorandom
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a written document sent outside an organization
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buisness letter
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a change in tone or pitch
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inflection
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barganing by persuasion rather than argument
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negotiation
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the statement or situation in which a word is used
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context
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understanding another persons feelings and motives
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empathy
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