Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/18

Click to flip

18 Cards in this Set

  • Front
  • Back
sending and receiving messages and understanding and being understood
communication
a reaction or responce to what is said
feedback
repeating the speakers ideas or thoughts in your own words
paraphrasing
an agreement in which each side gives up some of its demands
compromise
check you accuracy
monitor
meaning expressed by facial expressions and body posture
nonverbal communication
pulling away from a volatile situation
withdrawal
a clash or struggle
conflict
thid party to solve disputes
arbitrator
to encourage group performance
facilitate
words you understand when you read them
recognition vocabulary
words you use in your speech
active vocabulary
an informal communication
memorandom
a written document sent outside an organization
buisness letter
a change in tone or pitch
inflection
barganing by persuasion rather than argument
negotiation
the statement or situation in which a word is used
context
understanding another persons feelings and motives
empathy