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18 Cards in this Set

  • Front
  • Back
What is knowledge audit aimed to do?
A knowledge audit aims to identify, elicit and record all of the knowledge contained in all of the staff, processes, and systems in a company, or even a small section of a company.
What does a knowledge audit assess?
A knowledge audit assesses potential stores of knowledge.
What is the priority of knowledge audit in any knowledge management strategy?
It can be the first part of any knowledge management strategy.
In order to find out the most effective method of storage and dissemination of knowledge, what can a company do?
By discovering what knowledge is possessed by a company via knowledge audit.
What can be used as the basis for evaluating the extent to which change needs to be introduced to the organization in order to maintain or increase its competitive advantages?
The result of knowledge audit - discover what knowledge is possessed by the company.
Under what circumstances that a knowledge audit provides added value?
when devising a knowledge-based strategy, when seeking to leverage its intellectual assets, when planning to build a KMS, when attempting to access the value of the enterprise as a whole, when trying to strengthening its own competitive advantage.
Which 3 sections made up a knowledge audit?
need analysis, information audit and knowledge audit
What is need analysis?
It analyses what information one needs.
What is information audit?
It studies how information resources are actually used.
What is a knowledge audit?
It systematically and scientifically examines and evaluate a company's knowledge health in terms of its existing explicit and tacit knowledge resources, and in terms of its information and knowledge policies, in order to find out what an organization knows, who knows what, and how it should go about improving the management of its existing knowledge and setting the agenda for the KM initiative for creating business and competitive advantage.
What are the stages of a knowledge audit?
Orientation and background study, broad overview knowledge investigation, in-depth knowledge investigation, knowledge inventory building, knowledge mapping, and knowledge audit reporting. The findings and recommendations of each stage are used for the formulation of the knowledge audit results for use in the next stage.
What are the components of a knowledge audit?
A knowledge audit can be divided into three parts: data collection, data analysis, and data evaluation.
What are the ways of data collection when carrying out a knowledge audit?
Archives, questionnaire surveys, interviews, focus groups, and participative observation.
What are some common tools for supporting knowledge audits?
Readiness Assessment for KM, Event/Process Analysis - Black Box Analysis, Observation, Archives and Documentations, Questionnaire-based Knowledge Surveys, Structured Interview and Focus Group, Knowledge Inventories and Knowledge Mapping
What will Knowledge Flow Analysis help uncover?
KFA helps uncover how knowledge moves through the environment.
What will Knowledge Flow Analysis help identify?
KFA helps identify gaps in the organization's knowledge and areas of duplication; it also highlights examples of good practice that can be built on, as well as blockages and barriers to knowledge flows and effective use.
How is Knowledge Flow Analysis related to KM initiatives?
It shows where to focus attention on KM initiatives in order to get knowledge moving from where it is to where it is needed.
What aspects do Knowledge Flow Analysis address?
KFA looks at both explicit and tacit knowledge, and people, processes and systems.